Team Lead - Broker Operations
AlphaSense provides an AI-based search engine for market intelligence, used by the largest and fastest-growing firms globally. Our mission is to curate and semantically index the world’s market and company information, including the vast high-value content sets that traditional web search engines cannot reach. With 2000+ enterprise clients, AlphaSense helps knowledge professionals become dramatically more productive, and gain an information edge by discovering critical data points and trends that others miss.
For more information, please visit www.alpha-sense.com.
Check out what we’ve built so far:
The successful candidate will be responsible for supervising and guiding a team of analysts in their day-to-day execution of their responsibilities. This includes planning, coordinating, and directing the activities of the team to ensure that all tasks are performed efficiently and effectively. The team lead will work closely with other departments to ensure that operations are aligned with the company's overall goals and objectives. The ideal candidate should possess excellent leadership skills, a strong understanding of team dynamics, and the ability to inspire and motivate team members.
About the Team/Operations:
This is a newly formed team that will be focused on onboarding new broker research contributors & maintaining the quality of their content.
Roles and Responsibilities:
- Lead and manage a team of analysts, providing guidance, support, and coaching to foster a high-performing and collaborative work environment
- Set clear performance expectations and goals for team members and ensure they have the necessary resources and training to meet them
- Monitor team performance and provide regular feedback, recognizing achievements and addressing areas of improvement in a constructive manner
- Serve as a point of escalation for resolving complex issues and conflicts, working closely with team members to find timely and effective solutions
- Collaborate with other departments and stakeholders to ensure smooth coordination and alignment of goals and objectives
- Conduct regular team meetings and performance reviews to assess progress, address challenges, and identify opportunities for growth and development
- Develop and implement operational procedures and standards
- Bachelor’s Degree (with strong academic record)
- Proven experience (5+ years) in a similar leadership role
- Strong leadership and interpersonal skills, with the ability to inspire and motivate a team
- Sound knowledge of team dynamics, performance management, and employee development
- Strong problem-solving and decision-making abilities, with a results-oriented mindset
- Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities effectively
- Proficiency in Microsoft Office Suite and Google Suite
- Prior experience in onboarding & supporting content will be preferred
What we offer:
- Playing a part in the story of a fast-growing company
- Interesting career opportunities and training
- Very highly skilled colleagues
- Lunch and recreational benefits
- Occupational health care