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Innovation Endeavors

Billing Team Lead



Posted on Thursday, May 18, 2023

About AlphaSense:

AlphaSense is a market intelligence platform used by the world’s leading companies and financial institutions. Our AI-based technology helps professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including company filings, event transcripts, news, trade journals, and equity research.

  • Total of $525M+ in VC funding – Series D funding in Jun’22 with a valuation of $1.8B
  • Trusted by 3,500+ enterprise customers, including a majority of the S&P 500.
  • 1000+ people across offices in the U.S., U.K., Finland, and India

For more information, please visit

Check out what we’ve built so far:

  • We are looking for a candidate who is ready to work in NY or EST shift hrs.


Reporting to Billing & Collections Manager with daily/weekly and monthly invoicing and revenue reporting, the position will be responsible for a variety of accounting activities focused on billing, client communications and collections. You will work as part of a growing team at a well-funded growth-stage tech company, will have direct communications with clients, and will have a significant opportunity to advance your career as the company scales.


  • Enter client and contract data, generate sales orders and invoices within the billing system and ensure they are delivered successfully to clients
  • Serve as an escalation point when needed for individual customer requests
  • Understand information flow throughout the entire order to cash workflow and how it integrates and interacts with other departments.
  • Deal directly with customers’ AP departments: completing forms, registering with portals, responding to other vendor setup requests
  • Take initiative to find resolutions for internal and external customers and follow tasks through to resolution
  • Collaborate with the sales ops team and sales reps to ensure agreements meet internal standards and are ready to invoice.
  • Answering invoice questions from clients and routing requests internally as needed
  • Special projects as needed.


  • Must have 8-10 years of experience in Billing.
  • Should have 2+ years of experience in leading a team.
  • Experience with SaaS optics, Sage Intacct, and Salesforce will be preferred.
  • Strong customer service skills
  • To provide effective training and guidance to new employees
  • Customer query resolution and root cause analysis-Lean method
  • Excellent oral and written communication skills; attention to detail and follow through.
  • Conduct performance reviews - Drives team performance and motivates team to achieve business goals and customer satisfaction with his/her expertise.
  • Stakeholder Management - Manages transitions and proactively works towards capacity utilization with continuous collaboration with stakeholders.
  • Administers Financial Management Process - Drives volume management between sites considering business plan requirements.
  • Administers Compliance and Quality Process - Conducts operational audits to ensure effective operational performance.
  • Succession Planning - Continuously work towards people development to next levels.
  • Assesses performance indicators to determine areas meeting and failing below business expectations Handles escalations and queries for customers.
  • Identifies and suggests end-to-end process improvements to improve customer experience.
  • Determines employees training needs to produce continuous development plans.
  • Provides on-going feedback and support to improve performance.
  • Identifies and implements changes and process improvements to maximize efficiency, decrease errors, and reduce costs within the department.
  • Ability to work in a highly measured, fast-paced, production environment.
  • To work in 4pm IST to 1am IST shift

Roles & Responsibilities:

  • Ensuring the smooth running of the Billing function in order to ensure the accuracy and integrity of sales reported.
  • Supervising the work of two Billing Assistants
  • Ensuring that these Billings Assistants are trained and assisted to perform their duties.
  • Ensuring that all invoices are processed and imported into the system to the correct customer.
  • Always suggesting ideas for improvement to the billing process, to simplify & shorten the time and effort required.
  • Escalate any billing issues to the team and to the Sales department in order to complete the ensuring that billings are up to date.
  • Assisting with the year end audit in relation to all billing queries; and assisting them with other ad hoc exercises as and when requested by the Head of Finance or CFO
  • Superb organizational skills, accuracy and attention to detail.
  • Demonstrate leadership skills.
  • Able to meet deadlines, work well under pressure and prioritize work.
  • Proven track record of being adaptable to change in a fast-paced, ever-changing environment.
  • Be collaborative, hard-working and team focused.
  • Be able to hit the ground running with minimal training.
  • Be confident in solving problems and multi-tasking.
  • Be confident with systems and accounting packages.
  • Should be good in daily, weekly and monthly reporting with intent to meet billing deadlines.