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Innovation Endeavors

Systems Engineer



Software Engineering
Palo Alto, CA, USA
Posted on Tuesday, June 25, 2024

Job Overview:

As a Systems Engineer at Augment, you'll play a crucial role in bridging the gap between complex AI research and real-world SAAS applications. You'll be tasked with designing, implementing, and maintaining our infrastructure, ensuring high availability and optimal performance for AI-driven services catered to a global user base.

Key Responsibilities:

  • Product Development: Help design, develop, and maintain product features and services.
  • Infrastructure Development: Set up and maintain scalable and highly available systems that underpin our AI-driven SAAS platform.
  • Performance Optimization: Monitor the health and performance of systems. Ensure high availability and optimal performance of resources crucial to our AI services.
  • Security/Privacy Measures: Implement best practices to maintain the integrity, security, and privacy of our data and infrastructure.
  • Collaboration: Work hand-in-hand with our AI researchers to understand their needs and optimize systems to handle intensive AI computations and deployments.
  • Troubleshooting: Address and resolve technical issues, ensuring minimal disruption to our AI services. Participate in on-call rotation schedules.
  • Automation: Streamline operations by identifying processes ripe for automation and deploying suitable solutions.
  • Continuous Learning: Stay abreast with the evolving landscape of AI infrastructure needs and tools. Integrate best practices into our operations to enhance our services.


  • Bachelor's degree in Computer Science, Engineering, or a related field. A Master's degree is an advantage.
  • 5+ years of experience as a Systems Engineer, with exposure to AI-driven environments or SAAS platforms being a significant plus.
  • Expertise in software development in relevant languages (any of Python, Rust, C++, etc)
  • Experience with infrastructure-as-code tools such as Terraform or CloudFormation.
  • Proven problem-solving skills, especially in troubleshooting complex issues in distributed systems.
  • Strong written and verbal communication abilities.

Desired but optional:

  • Proficiency in cloud computing platforms such as AWS, Azure, or Google Cloud.
  • Familiarity with containerization technologies like Docker and orchestration platforms like Kubernetes.