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Innovation Endeavors

Technical Support Engineer



IT, Customer Service
Posted on Wednesday, May 8, 2024

About Us:

Delinea is a leading provider of privileged access management (PAM) solutions for the modern, hybrid enterprise. We make privileged access more accessible by eliminating complexity and defining the boundaries of access to reduce risk, ensure compliance, and simplify security. Delinea empowers thousands of customers worldwide, including over half the Fortune 100. Our customers include the world’s largest financial institutions, intelligence agencies, and critical infrastructure companies.

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.

Apply today to help us achieve our mission.

Position Summary

Delinea is seeking a talented Technical Support Engineer to join our outstanding Global Technical Support team, providing world class support to our enterprise customers. Our ideal candidate must be an energetic self-starter with a desire to learn new things. This individual should have a strong technical background in Cybersecurity or comparable field and a minimum of two years’ experience. The position requires the ability to troubleshoot escalated customer issues, perform log analysis and configure feature sets. We are looking for a candidate with strong English communication skills (verbal and written).

What You'll Do:

  • Provide post-sales phone and email support to the Delinea customer base.

  • Resolve technical customer problems and drive process/policy improvements through root cause analysis.

  • Call customers to troubleshoot technical issues.

  • Participate in group problem solving meetings to overcome challenging issues.

  • Researching and solving complex issues.

  • Working closely with Team Lead to meet SLA and customer requirements.

  • Test and verify product functionality to reproduce customer issues.

  • Document detailed failure and solution information within cases.

What You'll Bring

  • 2+ years in a Technical Support Engineer role preferred.

  • 2-year degree required; 4-year degree in Computer Science or related program a plus.

  • Experience with SQL 2014 or higher.

  • Ability to write and demonstrate SQL queries or scripts preferred.

  • Experience with PowerShell, Bash or other scripting languages a plus

  • The ability to code in any programming language is a plus.

  • Knowledge of installing and maintaining webservers (IIS etc.).

  • Prior working experience with .NET applications is highly desired.

  • The ability to troubleshoot applications deployed in a Mac OS environment is a plus.

  • Strong written and verbal English skills required.

  • Ability to work with diverse worldwide team members and management.

  • Proficiency in Spanish and/or French is a plus.

Delinea Culture & Benefits:

Why work at Delinea?

· We’re passionate problem-solvers doing our part to make the world a safer place.

· We invest in people who are smart, self-motivated, and collaborative.

· What we offer in return is meaningful work, a culture of innovation and great career progression!

At Delinea, our core values are STRONG—Spirited – Trust – Respect – Ownership – Nimble – Global – and guide our behaviors and success. We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including full suite health and wellness plans (specific to individual country plans), generous discretionary time off (DTO), and paid holidays. We support all families with paid leave, specific to individual country plans, for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive 7-year criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.