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IT Support Specialist

Authomize

Authomize

IT, Customer Service
San Francisco, CA, USA
Posted on Saturday, June 1, 2024

About Us:

Delinea is a leading provider of privileged access management (PAM) solutions for the modern, hybrid enterprise. We make privileged access more accessible by eliminating complexity and defining the boundaries of access to reduce risk, ensure compliance, and simplify security. Delinea empowers thousands of customers worldwide, including over half the Fortune 100. Our customers include the world’s largest financial institutions, intelligence agencies, and critical infrastructure companies.

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.

Apply today to help us achieve our mission.

Summary:

Our growing technology company seeks an experienced IT professional to join our elite team. We are looking for a self-motivated, customer service-oriented IT Support Specialist to provide internal technical support in an efficient and accurate manner, advise and assist project teams with technology needs, and assist with the maintenance and growth of our IT systems. You will be the company's front line for solving IT-related problems.

This position will be based in the in the San Francisco, CA metropolitan area. This position is not a remote eligible position but has the potential to have some hybrid capabilities depending on the needs of the nearby office location. There will be an expectation to have more in-office vs. work from home days for this role.

What You’ll Do:

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.

• Provide OS, application, hardware, and VoIP support for on-site and remote access users

• Perform desktop/laptop hardware upgrades

• Manage hardware and software inventory.

• Ensure seamless employee on-boarding and off-boarding, including account setup, basic training, and directory maintenance

• Create and maintain organized system documentation and improve IT-related processes

• Partake in project planning, deploying, maintaining, and decommissioning IT software systems

What You’ll Need:

3+ years of applicable experience in a support desk or systems administration role

• Hands-on hardware/software/network troubleshooting

• Familiarity with VMware Workstation or Hyper-V a plus 2

• Familiarity with PowerShell scripting, scheduling of Windows tasks, and backup methodologies.

• Familiarity with VoIP, VDI (Windows 365), Dell, Lenovo and Surface workstations

• Experience with Help Desk Service Request systems such as Zendesk

• Familiarity with remote access and meeting software, specifically Zoom and Teams, including webinar subcomponents. Teams Rooms a plus.

• Familiarity with macOS and related devices

• Familiarity with corporate communication systems such as Teams, Slack, etc. • Willing to respond to emergency events during non-business hours

• Desired certifications: MCP, A+, Network+, Server+, or similar

• Highly self-motivated and always willing to go the extra mile

• Strong interpersonal and oral communication skills

• Excellent technical and strong quantitative, analytical, and conceptual thinking skills

• Excellent problem solver and creative thinker

• Keen attention to detail

Delinea Culture & Benefits:

Why work at Delinea?

· We’re passionate problem-solvers doing our part to make the world a safer place.

· We invest in people who are smart, self-motivated, and collaborative.

· What we offer in return is meaningful work, a culture of innovation and great career progression!

At Delinea, our core values are STRONG—Spirited – Trust – Respect – Ownership – Nimble – Global – and guide our behaviors and success. We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including a full suite of medical, dental, and vision insurance, as well as 401(k) matching, ROTH, comprehensive life insurance, short-term and long-term disability insurance, an employee assistance program, generous discretionary time off (DTO), and 12 paid holidays. We support all families with 12 weeks of paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers. Secondary caregivers are offered 6 weeks of paid leave.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive 7-year criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.