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Senior Advanced Support Engineer

Authomize

Authomize

Customer Service
Multiple locations
Posted on Tuesday, June 11, 2024

Position Summary

Delinea is looking for a talented Senior Advanced Support Engineer to join our outstanding Global Technical Support team, with the ability and experience to work across & with multiple teams helping to drive resolutions for complex customer issues. We are looking for candidates with a development background, ability to dive into code and work methodically through the most challenging cases in complex environments. Excellent communication skills, both verbal and written, are required to interact effectively with our worldwide customers and internal stakeholder teams.

Working as a Senior Advanced Support Engineer at Delinea means being a part of a highly capable and collaborative environment. Delinea is creating awesome software that's used by thousands of IT professionals all over the globe.

This position reports to the Advanced Support Team Manager within the Support organization.

Key Responsibilities

  • Ability to quickly read and understand both new and existing code.
  • Troubleshoot complex issues whether software or environmental related.
  • Remain focused on complex issues through to resolution.
  • Work closely with product management, development, quality assurance and senior support team members to resolve customer challenges.
  • Document troubleshooting techniques and train team on the techniques.

Qualification

  • Bachelor’s degree in Computer Science or similar discipline preferred (or equivalent work experience)
  • Excellent troubleshooting and debugging skills (whether product or environmental)
  • 5+ years’ experience in C++/C#, MS SQL Server, PGSQL, LDAP/Active Directory and related technologies.
  • Strong understanding of Object-Oriented principles, the .NET Framework, relational databases
  • Strong understanding of Networking (TCP/IP), basic system administration and computer security fundamentals such as encryption/decryption, SSL/TLS etc.
  • Experience with a variety of software languages such as, C++, C#, Java, JavaScript, Python, PowerShell, Shell script, Golang etc.
  • Experience with non-Windows platforms (*NIX and macOS)
  • Ability to build various troubleshooting tools to improve time to solution across the worldwide support organization.
  • Knowledge of O365, AWS, Google Cloud, Azure and other Cloud solutions is a strong plus.
  • Desire to learn and grow in new areas of technology.
  • Excellent interpersonal, and verbal English communication, written and presentation skills required.
  • Ability to work closely with team members.
  • Ability to be on-call for highly escalated, Severity 1 challenges.

Remote candidates will be considered.

Delinea offers competitive salaries packages. Delinea, Inc is an Equal Opportunity Employer and does not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religious belief, sex or any other characteristic protected by international laws. Upon conditional offer of employment, candidates are required to complete a reference and criminal background check in line with local labour laws and as per the Company’s employment policy.

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Delinea Culture & Benefits:

Why work at Delinea?

· We’re passionate problem-solvers doing our part to make the world a safer place.

· We invest in people who are smart, self-motivated, and collaborative.

· What we offer in return is meaningful work, a culture of innovation and great career progression!

At Delinea, our core values are STRONG—Spirited – Trust – Respect – Ownership – Nimble – Global – and guide our behaviors and success. We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including full suite health and wellness plans (specific to individual country plans), generous discretionary time off (DTO), and paid holidays. We support all families with paid leave, specific to individual country plans, for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive 7-year criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.