Patient Engagement Coordinator (Temporary-to-Permanent)
Character Biosciences
United States
Posted on Apr 9, 2025
Character Biosciences is a precision medicine company pioneering targeted therapies for polygenic diseases, with an initial focus on ophthalmology. At the core of Character Bio’s approach is a set of company-sponsored observational studies that integrate patients’ genetics with their longitudinal clinical and imaging data. Character’s interdisciplinary team, spanning clinical science, data science, statistical genetics, machine learning and drug discovery, leverages the company’s platform to uncover genetic drivers of disease progression, advance novel therapeutics, and define patient stratification strategies to enhance clinical success. The company is currently advancing two programs into the clinic for Dry Age-related Macular Degeneration (AMD), with additional programs in earlier stages of discovery research.
Character Biosciences is seeking a dedicated Patient Engagement Coordinator (PEC) to join our team and help shape the future of patient-centered research. In this role, you will be on the front lines of our clinical studies, connecting directly with patients and guiding them through their research journey. This is a temporary role, expected to last approximately six (6) months, with the potential for conversion to a permanent position based on individual performance and project needs. This role will report to the Sr. Clinical Research Manager and collaborate closely with a supportive clinical team including the Sr. Clinical Research Coordinator and Clinical Research Associate. This role will focus on making a meaningful difference in patients’ lives through empathy and engagement by speaking directly with patients to inform them about our clinical research study opportunities and managing the patient-informed consent process.
Key Responsibilities:
Character Biosciences is seeking a dedicated Patient Engagement Coordinator (PEC) to join our team and help shape the future of patient-centered research. In this role, you will be on the front lines of our clinical studies, connecting directly with patients and guiding them through their research journey. This is a temporary role, expected to last approximately six (6) months, with the potential for conversion to a permanent position based on individual performance and project needs. This role will report to the Sr. Clinical Research Manager and collaborate closely with a supportive clinical team including the Sr. Clinical Research Coordinator and Clinical Research Associate. This role will focus on making a meaningful difference in patients’ lives through empathy and engagement by speaking directly with patients to inform them about our clinical research study opportunities and managing the patient-informed consent process.
Key Responsibilities:
- Serve as the initial point of contact for patients in our research programs, ensuring a high-quality patient experience from the first interaction.
- Conduct scheduled patient calls to review study materials, obtain informed consent, and answer questions, providing exceptional follow-through on all patient communications.
- Schedule and coordinate initial patient enrollment calls when needed.
- Maintain detailed, accurate, and thorough documentation of patient interactions, ensuring compliance with research protocols and internal processes.
- Engage with patients to understand their motivations and address any concerns or reservations about participating in research.
- Utilize and demonstrate familiarity with imaging machines, particularly OCT machines, as well as electronic medical record (EMR) systems.
- Demonstrate strong technical skills and a fast learning ability to quickly adapt to new systems and tools.
- Strong verbal and written communication skills, with the ability to explain complex information in a patient-friendly manner.
- Polished communication and presentation skills.
- Patience and empathy, especially when working with elderly populations and individuals from diverse backgrounds.
- Attention to detail, ensuring accuracy in all documentation.
- Strong organizational and multitasking abilities, capable of managing multiple calls and tasks simultaneously.
- You stay organized and focused, ensuring all assigned tasks are completed accurately and on schedule.
- Tech-savvy with a demonstrated ability to quickly learn new tools and systems.
- A college degree is preferred, with experience in clinical research or healthcare.
- Experience working with elderly and ethnically diverse populations is highly desirable.
- Prior experience as an ophthalmology technician, including the use of OCT machines and EMR systems, is preferred but not required.
- Proficiency with Microsoft Office Suite, Google Drive, Adobe, and experience working with a Mac laptop.
- Strong interpersonal skills, with the ability to communicate thoughtfully and effectively with patients.
- Experience adhering to GCP guidelines to conduct clinical studies and following HIPAA regulations to protect PHI.
- You are dedicated to providing a positive and supportive patient experience in every interaction.
- You are passionate about improving patient health and contributing to innovative research.
- You stay organized and focused, ensuring all assigned tasks are completed accurately and on schedule.
- You are a quick learner, adaptable, and able to work with evolving technologies and systems.