About Citrine Informatics

At Citrine, we’re using Artificial Intelligence (AI) to enable our customers to usher in the next generation of sustainable, high-performing materials and chemicals.

Our customers love what we do:

“We understand our own laboratory more than before. It’s fun to work in this way.”

We’re the leader in AI for materials and chemicals. 10 of the top 20 chemical companies have trusted us as their AI provider and we have created more than $100 Million dollars in value for our customers to date. Our no-code SaaS platform empowers product developers to accelerate their work using chemically-aware data management and AI tools.

Citrine regularly wins awards for innovation and sustainability, earning spots on the CB Insights AI 100 list and the Inc. 5000 list of fastest-growing private companies in the US. Our customers include leading organizations such as LyondellBasell, Evonik, Grace, Avery Dennison, and Syensqo. We also collaborate with researchers from world-renowned institutions on cutting-edge research at the intersection of AI and the physical sciences.

Our team is exceptional, eager to grow and learn from each other. Team members work remotely throughout North America and Europe driven by our sustainability mission. We’re growing quickly, and looking for the best to join us!

About the Role

As Citrine continues to grow, we are hiring a Solutions Engineer (SE) to support our expanding sales organization and lead the execution of customer-facing technical engagements, working cross-functionally to deliver meaningful results.

Citrine is expanding, and we’re seeking a customer-focused Solutions Engineer (SE) to support our growing sales organization, educate new users on Materials Informatics and the Citrine Platform, onboard new projects, and lead technically rigorous customer engagements. Solutions Engineers bridge the gap between initial interest and meaningful outcomes, guiding customers from early technical discussions through the successful application of AI/ML-driven product development workflows. This role requires balancing a customer-centric attitude with solid technical knowledge and industry experience as well as a willingness to deepen this knowledge and experience. You will be collaborating with the Sales team to support deal progression, deliver tailored demonstrations, assess technical project fit, and contribute to business value alignment with prospective customers. You will collaborate with and share feedback with Customer Success, Technical Services, and Product teams to inform product and process improvements.

You will have to grow in confidence participating in conversations with leaders about driving business value, with product developers about the challenges of their systems and how to use our technology, and with expert data scientists about AI/ML-driven workflows. You should be excited about meeting new people, learning new industries, and supporting teams in adopting improved workflows facilitated by the Citrine Platform. You should be comfortable engaging with senior technical and business stakeholders during the pre-sales process, and you should be motivated to solve complex AI problems by working with a technical team from the industry. You will gain confidence navigating every stage of the customer journey from lead generation to project execution through early expansion of platform usage.

Responsibilities

• Leverage your Chemistry, Engineering, and/or Materials background to lead and support technical sales calls with scientists, R&D leaders, and business stakeholders (including senior stakeholders) in partnership with Sales and senior SEs when appropriate
• Articulate how Citrine’s platform addresses customer challenges by aligning technical capabilities with their R&D goals
• Share structured customer feedback and recurring use cases to help inform product direction.
• Develop and deliver tailored demonstrations that clearly communicate platform capabilities and relevance to customer use cases
• Travel to prospective and current customers to build client relationships, support technical evaluation efforts, and teach customers how AI/ML-driven workflows can benefit their organizations.
• Contribute to improving team best practices, templates, coding assets, and project documentation
• Partner with Customer Success and Technical Services teams to ensure smooth project delivery and share suggestions for workflow improvements
• Execute materials informatics projects with customers over short and long timelines by implementing Citrine’s technology, collaboratively troubleshooting technical hurdles while keeping an eye on what is most valuable to the customer
• Represent Citrine and attend designated webinar events, trade shows, conferences, and technical symposiums to support our growing business

Skills and Experience

• MS or PhD in Chemical Engineering, Materials Science or Related Field
• 2-5 years of relevant industry experience and/or an understanding of chemical processing of materials (ex. Specialty Chemicals, Polymers, CASE, CPG, Paints etc.)
• Demonstrated ability to clearly communicate complex technical concepts to scientists, engineers, and cross-functional business stakeholders.
• Proficiency in Python (preferred) and practical experience applying statistical or machine learning methods to technical problems
• Desire to learn complex B2B Sales processes
• Experience working in fast-paced, customer-focused environments with multiple stakeholders
• Demonstrated experience independently executing complex technical projects and driving them to successful outcomes
• Ability to travel up to 25% to support sales and customer support
• Ability to work EST hours to support internal stakeholders and customers

Nice-to-Haves

• Exposure to consulting, business value analysis, ROI modeling, or quantitative impact assessment is a plus
• Studies have shown that women and underrepresented minorities are less likely to apply for jobs unless they meet every single qualification listed. Citrine Informatics is invested in creating a diverse, authentic, and inclusive team, so if you’re excited about this role but your past experience doesn’t perfectly align with what you read above, please consider applying anyway!

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, creed, color, or national origin. Please let us know if you need any accommodations during the interview process.

Accommodations

Citrine is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email us at peopleops@citrine.io or inform your recruiter if you require any reasonable accommodations throughout the recruiting process.

Our Core Values

Citrine Informatics recognizes that its most valuable asset is its people. We have created our set of Core Values to encourage, support, and invest in our team as they work to innovate and support a more sustainable world. Our Core Values reflect our ongoing commitment to continuously invest in nurturing our talent and our people-first approach to conducting business.

- We take pride in and recognize the successes and growth of ourselves and our colleagues. We support each other in our growth.

- We prototype and collect data to make good decisions. We question that data and are constantly iterating to find the best solution.

- We are all owners of Citrine and make decisions like owners. We work autonomously with personal and organizational accountability.

- We commit to building a diverse and inclusive community within Citrine and actively promote equity and belonging.

- We are tirelessly committed to creating value for our customers.

- We exist to help our customers accelerate the development of sustainable products that are critical to the future of both our planet and our industry.

Compensation and Pay Transparency

At Citrine, we want your path to career growth to be transparent, straightforward, fair, and easily accessible -- starting with your application and interview process. The annual salary range listed below reflects the level we are considering for this position (please note that there may be unique situations where you may fall outside of this range). Where you fall within the range will depend on how your experience and skills align with our internal leveling system as we learn more about you throughout the interview process. This position is eligible for on target commission in addition to the annual base listed below.

$70,000 USD - $95,000 USD

*Range(s) listed are for full-time employees based in the United States only.

Our Benefits (for exempt, full-time employees based within the United States)

401k with matching up to 4%

Medical, vision, dental insurance (we pay 100% of your premium and 75% of your dependents)

Company-paid Life and Disability insurance

FSA and HSA plans

Equity options within the company

12 weeks of paid parental leave

Flexible PTO on top of our 15 paid company holidays (includes your birthday!)

Free financial counseling

$600 tech allowance

Monthly $75 phone reimbursement

$5,000 annual continuing educational allowance