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Renewal Specialist

Claroty

Claroty

Operations
United States
Posted on Friday, May 24, 2024

Description

Claroty empowers the world's largest enterprises to secure their cyber-physical systems across industrial (OT), healthcare (IoMT), and enterprise (IoT) environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, risk and vulnerability management, threat detection, and secure remote access. Our platform is deployed by hundreds of organizations at thousands of sites across all seven continents.

Launched by the famed Team8 foundry in 2015, Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv.

Claroty is the most well-funded cyber-physical systems security company, having raised over $635 million through the end of 2023 from leading venture capital firms including SoftBank, Bessemer Venture Partners, Temasek, Team8, Standard Investments, Rockwell Automation, Schneider Electric, and others. In March 2024, the company secured an additional $100 million in strategic growth financing, with participation from Delta-v Capital, AllianceBernstein, Toshiba, and others.

At Claroty, we are looking to hire individuals who embody our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

We always search for energetic people who will get excited about these values and make a difference.

We are seeking a diligent and detail-oriented Renewals Desk Specialist with exceptional management skills and a proven track record in sales and customer support. In this role, you will be responsible for coordinating complex deal structures, validating data, and preparing vital documentation for renewal processes. Excellent analytical skills, collaborative attitude, and multitasking capabilities are key attributes for successful performance in this role.

Responsibilities

  1. Renewal Quote Generation: Prepare renewal quotes using historical data and customer’s planned future usage.
  2. Deal Structuring: Construct favorable deal structures based on customer requirements, keeping in mind the objectives of both the company and the customer.
  3. Matrix Management: Coordinate effectively with the CS and Sales teams to ensure seamless opportunity handling and process execution.
  4. Quote and Pricing Documentation Development: Create accurate and in-depth documentation pertaining to quote and pricing strategies, including data analysis and forecasting, in collaboration with the Revops/Deals Desk team.
  5. Renewal/True-Up Data Validation: Verify the accuracy of renewal and True-Up Data to ensure it reflects the current customer usage and pricing metrics.
  6. Order Verification and Booking: Confirm the accuracy of order details and facilitate booking processes to ensure proper execution and record keeping.

Requirements

  • Proven experience in a similar role, preferably within a Software/SaaS company.
  • Proficient in the use of CRM systems, preferably Salesforce.
  • Excellent interpersonal and communication skills.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Ability to work under pressure and handle last-minute unscheduled tasks.
  • Outstanding time management skills with the ability to prioritize tasks.
  • Demonstrated ability to work collaboratively within cross-departmental teams.

Apply today to join our rapidly growing team and drive the critical renewal processes within our organization.

Expected base salary of $70,000 + commission. This is a good faith estimate but does not include equity, bonus, commissions, or other forms of compensation. Pay will be by experience level, but those outside of the salary band are welcome to apply.

Claroty is an equal-opportunity employer and is committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of all diverse backgrounds.

Please see our “Candidate Privacy Notice” here.