Project Manager (Customer Experience / Deployment Delivery)
Claroty
Description
We’re growing and looking to hire a Project Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
Claroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity.
About the Role
We are looking for a Project Manager to join our Customer Experience organization in Israel. In this role, you will manage customer deployment projects across multiple enterprise accounts, ensuring successful delivery of Claroty solutions from kickoff through implementation and closure.
You will partner with customers and internal technical teams to drive structured delivery, maintain strong governance, and ensure deployments are executed efficiently and predictably. This role requires excellent stakeholder management, strong project governance skills, and the ability to coordinate complex technical implementations while delivering an exceptional customer experience.
Responsibilities
As a Project Manager, your impact will be:
- Lead complex customer deployment projects, coordinating internal teams, customers, and third parties to ensure seamless execution and successful delivery.
- Own end-to-end project governance, including project plans, milestones, RAID logs (risks, assumptions, issues, dependencies), stakeholder maps, and executive-ready status reporting.
- Manage the fulfillment-to-delivery lifecycle, including intake and handoff alignment, readiness validation, scheduling and resourcing, kickoff, execution oversight, acceptance, and project closure.
- Drive project readiness by validating prerequisites such as access, network requirements, credentials, change windows, and environmental constraints to prevent delays and rework.
- Control project scope and manage change requests by clarifying requirements, documenting changes, and leading structured change control processes.
- Identify and proactively mitigate risks, communicate escalations, and maintain delivery momentum across stakeholders.
- Lead delivery ceremonies including customer kickoffs, weekly status meetings, internal delivery syncs, implementation summaries, and closure reviews.
- Communicate effectively across technical and business audiences, translating technical dependencies into clear timelines, actions, and impacts.
- Monitor key delivery metrics and drive continuous improvement through the development of templates, playbooks, and operational processes.
- Collaborate closely with Customer Success, Professional Services, Support, Sales, and Product teams to ensure smooth deployments and long-term customer success.
Requirements
What you need to succeed in this role:
Must-Have
- 3+ years of project management experience delivering enterprise technology, cybersecurity, or infrastructure deployments (SOW-based delivery preferred).
- Proven ability to manage hybrid delivery combining Waterfall governance (scope, milestones, dependencies, change control) with Agile execution (iterative planning, backlog management, sprint coordination).
- Experience managing end-to-end project delivery, including intake/handoff, readiness validation, scheduling, kickoff, execution governance, acceptance, and closeout.
- Strong governance capabilities including project planning, RAID management, stakeholder coordination, executive reporting, escalation management, and change control.
- Experience coordinating cross-functional technical teams and customer IT/security stakeholders.
- Ability to translate complex technical concepts into clear communication for business audiences.
- Experience with delivery and collaboration tools such as Jira, Confluence, project management tools, CRM systems, PSA/time tracking platforms, Slack or Microsoft Teams.
- Solid understanding of enterprise IT fundamentals, including networking, identity and access concepts, virtualization, and cloud/SaaS environments.
- Fluent English (written and spoken).
Nice-to-Have
- Additional European language: French, Spanish, or German.
- Experience working with OT/ICS environments or critical infrastructure.
- Familiarity with technologies such as SPAN/TAP, passive monitoring, VLANs, firewalls, segmentation, and production environments with limited change windows.
- Experience managing integrations with enterprise systems such as SIEM, SOAR, CMDB/ITSM platforms (e.g., ServiceNow), NAC, IAM, or log management systems.
- Experience with project management platforms such as Rocketlane, Microsoft project tools, and Salesforce or similar CRM systems.
- Certifications such as PMP or PRINCE2, with ITIL Foundation, Security+, or Network+ considered a plus.
About Claroty
Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Backed by award-winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and lower total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.
A Great Place to Work® certified company, Claroty is headquartered in New York City with employees across the world. The company is widely recognized as the industry leader in CPS protection named a Leader in The Forrester Wave™: IoT Security Solutions, Q3 2025, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 for multiple consecutive years.
Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.
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