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Innovation Endeavors
Innovation Endeavors

Customer Operations Manager (Singapore)



Customer Service, Operations
Posted on Thursday, May 23, 2024

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, manufacturer and artist in the world.

If you are highly organized, analytical, and can thrive in an ambiguous environment, we want you as our APAC Channel Sales Operations Specialist. The channel sales team drives all of our revenue in the APAC region - a rapidly growing region for our revenue - and we’re looking for someone to own all operations to support the team’s growth.

The Job:

Be a bridge between the Sales, Logistics, Manufacturing, Finance and Systems team to lift sales blockers and suggest key initiatives to improve sales. In this role, you will be comfortable navigating your way in a matrixed organization, working closely with multiple stakeholders. Your direct stakeholders will be the Global Sales Ops team and the APAC Chief of Staff.

  • Sales Operations (60%)
    • Manage APAC Pricebook
    • Support rhythm of business activities, including Forecast, KPI tracking, and project management of Global and APAC initiatives
    • Support ROI calculations for APAC Deal Desk
    • Proactively streamline and improve current processes
    • Create reports and dashboards to support decision making and tracking of progress
    • Scope and execute complex sales and services project plans
  • Daily GTM operations (20%)
    • Operationalize and manage sales enablement programs
    • Unblock any blockers faced by Go-To-Market teams with other functions
  • Strategy and Planning (20%)
    • Support APAC QBR and Townhall preparation
    • Support with analysis reports, charts and presentations
    • Support the Global and Regional alignment


  • Have 2-4 years of experience in Sales Operations, or as a Business Analyst
  • Self-starter, and have a bias for action
  • Extremely organized, and are able to create structure from ambiguity
  • Are analytical and can use data to draw actionable conclusions
  • Excellent stakeholder management, ability to communicate across teams, internally and externally
  • Are hands on with datasets, in Excel and/or Google Sheets
  • Have a keen attention to detail
  • Are effectively bilingual in English and Chinese

Bonus skills:

  • Familiarity with Salesforce, Magento, Netsuite, G Suite
  • Working knowledge of SQL (or strong willingness to learn)
  • Have worked in a partner-facing role
  • Project management experience and skills

Our Perks:

  • Unlimited 3D prints
  • Fun team events

We build amazing things. Come join us!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.