We are hiring an experienced Technical Customer Success Manager with managerial experience to help us keep building the Customer Success Team and support the company’s growth. If you’re dedicated and ambitious, insidepacket. is an excellent place to grow your career.

Job Responsibilities:

• Hands-on assistance to customers with setting up and deploying our software.
• Harvester mentality to promote the value of the product and upsell insidepacket’s services and products while promoting value through customer experience.
• Assist in creating training courses and educational materials for customers.
• Review customer support caces and concerns and seek to improve all aspects of the customer experience with the company
• Promote an energetic fan base for products and locate brand ambassadors to share the product’s benefit and value
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
• Optimize existing processes within the company and actively enhance all Customer Success initiatives
• Establish clear retention goals and process milestones for the client and employees to work toward

Job Qualifications:

• 3-5 years of experience in technical customer customer success position strongly preferred
• Strong hands-on background in networking with leading vendors such as Cisco, Juniper, Nokia, etc.
• Strong hands-on background in cloud infrastructure environments with AWS, Azure, GCP, etc.
• Exceptional ability to communicate and foster positive business relationships
• Accountability and personal organization are essential
• Experience in managing a diverse group and training each according to company standards
• Ability to establish milestones and keep all team members on task
• Experience analyzing and optimizing the existing processes in the Customer Success department
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed