Senior System Engineer

Are you a technical expert who thrives on solving high-stakes challenges and building deep, lasting partnerships? We are seeking a Senior System Engineer to serve as the dedicated technical champion for one of our most strategic, operator-level customers.

This is more than a support role; you will be an embedded partner and a trusted advisor. You will be responsible for the technical success and health of the relationship with a flagship client, ensuring our solutions perform flawlessly within their large-scale production environment. If you excel at being the go-to person for complex technical matters, this role offers a unique opportunity for impact.

Job Responsibilities:

• Become the Trusted Advisor: Own the technical relationship with a key strategic account, serving as their primary contact for all technical inquiries, escalations, and consultations.
• Solve Mission-Critical Problems: Diagnose, troubleshoot, and resolve complex network and security issues, taking full ownership from initial report to final resolution.
• Be the Voice of the Customer: Act as a critical bridge to our internal teams. Translate client needs and feedback into actionable insights for our Product, Engineering, and QA departments, directly shaping the future of our technology.
• Drive Proactive Solutions: Move beyond reactive support by proactively monitoring the customer’s environment to identify and mitigate potential issues before they impact operations.
• Champion Technical Excellence: Maintain meticulous records of technical issues, solutions, and client interactions to build a robust knowledge base and drive continuous service improvement.

Job Qualifications:

• 3−5+ years of experience in a customer-facing technical role such as Systems Engineering, Technical Account Management, Escalation Support, or Network Engineering.
• Deep Networking Expertise: Strong command of core networking principles and technologies, including TCP/IP, routing protocols (e.g., BGP, OSPF), switching, VPNs, and network security concepts (firewalls, IDS/IPS).
• Proven Problem-Solver: A demonstrated track record of logically analyzing and resolving complex technical problems in large-scale IT environments.
• Hands-On Technical Skills: Experience with network analysis and diagnostic tools (e.g., Wireshark, tcpdump) and familiarity with monitoring platforms.
• Exceptional Communicator: The ability to articulate complex technical ideas clearly and concisely to both technical and non-technical stakeholders.