IT Support Specialist
Karius
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See open jobs at Karius.See open jobs similar to "IT Support Specialist" Innovation Endeavors.IT, Customer Service
Redwood City, CA, USA
Posted 6+ months ago
About Karius
Karius is a private life sciences company pioneering the use of microbial cell-free nucleic acid-based metagenomics to revolutionize diagnosis and management of infectious diseases, rapidly and efficiently advancing clinical evidence to accelerate technology adoption and reimbursement, and leveraging Karius’ technology platform to identify new biomarkers for infectious and non-infectious diseases. Using a routine blood sample the current Karius Test can rapidly and non-invasively identify and quantitate >1000 bacterial, DNA-based viral, fungal, and parasitic human pathogens as well as identify important antimicrobial resistance markers.
Position Summary
Karius is operating at the edge of what is now known to be possible in infectious disease diagnostics. As the IT Support Specialist, you will be the dedicated Information Technology support in the company that is expanding and growing. You will be primarily responsible for all new hire set-up, IT helpdesk support, and IT asset tracking. In addition, you will be helping with IT systems management and troubleshooting.
In this role, you will have the opportunity to work on new technologies, platforms, and/or enterprise systems. You’ll be exposed to new science and medicine weekly and be part of a vibrant collaborative environment that is changing the world for the better.
Why Should You Join Us?
Karius aims to conquer infectious diseases through innovations around genomic sequencing and machine learning. The company’s platform is already delivering unprecedented insights into the microbial landscape, providing clinicians with a comprehensive test capable of identifying more than a thousand pathogens directly from blood, and helping industry accelerate the development of therapeutic solutions. The Karius test we provide today is one of the most advanced solutions available to physicians who aim to deliver better care to many otherwise ineffectively treated patients. Our test is the result of some incredible work done by our scientists, statisticians, engineers, and physicians, all driven by the same mission. You, as part of the Karius team, will be able to see how directly your work has a life-changing impact on people, and at scale.
Reports to: Sr. Director, IT & Security
Location: Redwood City, CA
Primary Responsibilities
• Onboarding and offboarding – manage user experience and shipping / collecting computer equipment.
• Desktop support for Mac and Windows computers.
• IT System Support including G-Suite, Okta, Jamf, Slack, Jira, Confluence, Office365, and dozens of other cloud-based applications.
• Managing user endpoint devices such as Macbooks, iPads, and PC laptops.
• Respond to all helpdesk request tickets promptly to support onsite and remote users.
• Assist in supporting lab equipment such as sequencers, hamiltons, accessioning stations, etc.
• Ensure laptops have the latest OS and security patches using MDM software or walking users through upgrading their laptops.
• Ensure all laptops are secure using cloud security software/hardware solutions.
• Manage asset tracking of IT hardware and software.
• Enforcement of company policies.
• Develop and follow policies and standard operating procedures.
• Support cyber security awareness training for Karius employees and contractors.
• Support users’ network connectivity and the operations of printers.
• Manage conference room iPAD booking hardware/software and the Zoom room equipment.
• Provide leadership/board of director meetings IT Support. Assist in setup, and coordination with executive assistant and facilities to ensure a great meeting experience for all .
• Manage IT Dashboard to keep track of the IT Budget, Cloud application licenses, renewal dates, etc.
• Work with IT and Engineering leadership to submit IT-related POs .
• Manage accessory purchases through a Corporate IT Amazon account.
• Manage an IT Shared folder with all IT contracts for all IT purchases for both Hardware and software
• Maintain the IT FAQ’s pages.
• Support the IT Security team in maintaining information security and regulatory compliance.
• Send out biweekly IT tips to the organization.
• Cross-train with the IT System Administrators to provide the company a continuous IT support coverage during vacations or sick days.
• Report security incidents and potential policy violations to his/her manager and the Information Security Officer.
• Provide onsite IT support to the organization with a minimum of 40 hours per week. This position is an onsite position.
What’s Fun About the Job?
Karius is operating at the edge of what is now known to be possible in infectious disease diagnostics. With that, comes a wave of new and incredible challenges and opportunities. To deliver on that value, you will be tapping into some of the most advanced technologies, architecting and innovating where the current solutions simply don't suffice. You will get to see how much your work really matters.
Travel: No travel required.
Physical Requirements
Subject to extended periods of sitting and/or standing, vision to monitor and moderate noise levels. Ability to lift 25 pounds. Work is generally performed in an office, lab or clinical environment.
Position Requirements
• Associate degree in a technical field preferred.
• 3+ years’ experience as a Level I or II IT Systems Support.
• Solid Mac OS and Microsoft Windows Knowledge and experience.
• General familiarity with the networking and computing platforms in use at Karius .
• Friendly attitude and quick troubleshooting and problem-solving skills
• Experience in a fast-paced, growth environment.
• Experience working in an organization with regulatory compliance such as HIPAA, SOX, etc.
• Comfortable working with all levels of employees including senior-level executives.
• Good understanding of cloud-based applications.
• Understanding of best security practices.
• Experience with MDM devices such as iPads, iPhones, Androids, Macbooks, etc.
• Experience with JAMF, Okta, Google Suite, Box, Atlassian and Slack.
Personal Qualifications
• Ability to handle confidential information, must have integrity while working with valuable equipment and administrator access to critical business systems.
• Friendly and respectful attitude aiming at providing an incredible user experience.
• Great at following through on tasks, keeping track of tasks in a list or ticketing system.
• Organizational skills to keep a clean and organized working environment.
• Ability to accurately follow and develop procedures and processes.
• Deeply passionate about understanding the problems facing our users and the business.
• Having patience with users and understanding some users may need additional technical guidance.
• Ability to run multiple projects in parallel and set priorities, while executing against a plan.
• Great communicator and listener to understand user needs.
• Always seeking work-related online training or articles to improve technical expertise.
At Karius, we value a diverse and inclusive workplace and provide equal employment opportunities for all applicants and employees and are committed to honor and invest in the full diversity of people, in our hiring, recruiting and development of employees across the Company. All qualified applicants for employment are encouraged to apply and will be considered without regard to an individual’s race, color, sex, gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application due to a disability, please contact us at recruiting@kariusdx.com and we will accommodate qualified individuals with disabilities.
This job is no longer accepting applications
See open jobs at Karius.See open jobs similar to "IT Support Specialist" Innovation Endeavors.