Sales Operations Manager
Karius
Sales & Business Development, Operations
Redwood City, CA, USA · United States · Remote
Posted on Dec 18, 2024
About Karius
Karius is a venture-backed life science startup that is transforming the way pathogens and other microbes are observed throughout the body. By unlocking the information present in microbial cell-free DNA, we're helping doctors quickly solve their most challenging cases and providing industry partners with access to the microbial landscape to accelerate biomarker discovery and clinical trials, discovering novel microbes to ultimately reduce patient suffering worldwide.
Position Summary
The Sales Operations Manager is a key cross-functional lead in accelerating adoption of the Karius test by scaling the operational capabilities of our Commercial organization in the diagnostics space. This role requires a detail-oriented professional who will have a high attention to detail and will own the data quality and master data management to ensure the integrity and powers our KPI and business intelligence reporting. Working in close partnership with the Commercial Lead Team, the Manager, Sales Operations will generate, develop and analyze performance metrics across the Sales and Marketing funnel to drive data-informed decisions. This role also leads critical initiatives such as territory management, incentive compensation design, and field enablement to support effective commercial planning. The ideal candidate is a project management expert and will drive operational efficiency and champion business process innovation across our commercial and marketing operations platforms. The ideal candidate thrives in a fast-paced, collaborative environment and is passionate about delivering actionable insights and scalable solutions to empower the success of our Commercial organization
Why Should You Join Us?
Karius aims to conquer infectious diseases through innovations around genomic sequencing and machine learning. The company’s platform is already delivering unprecedented insights into the microbial landscape, providing clinicians with a comprehensive test capable of identifying more than a thousand pathogens directly from blood, and helping industry accelerate the development of therapeutic solutions. The Karius test we provide today is one of the most advanced solutions available to physicians who aim to deliver better care to many otherwise ineffectively treated patients. Our test is the result of some incredible work done by our scientists, statisticians, engineers, and physicians, all driven by the same mission. You, as part of the Karius team, will be able to see how directly your work has a life-changing impact on people, and at scale.
Reports to: Director, Commercial Operations
*This position is not open to agency support at this time. Agencies, please contact recruiting@kariusdx.com and not the hiring manager for inquiries.
Location: Redwood City, CA (Hybrid) or Remotely (US only)
Primary Responsibilities
• Develop, implement, and maintain streamlined sales processes to improve productivity and efficiency.
• Led technical project manager to develop business process improvement within Salesforce, Hubspot, and integration with internal LIMS/ERP systems that drive commercial alignment and effectiveness.
• Support sales forecasting, budgeting, and pipeline management processes.
• Conduct in-depth analysis of sales performance and provide actionable insights.
• Perform business systems analysis to translate complex business problems into simple but effective solutions for commercial team leads.
• Master data management of our CRM database and partner with commercial leads to ensure accuracy and quality of our sales and customer data.
• Recommend, manage, and track CRM enhancement projects.
• Ownership of the entire Deal Desk process, including but not limited to managing sales contracts in the CRM, renewals, expirations, and improving the automation process.
• Driving hands-on use of common systems development life cycle tools and other development tools to build solutions that enhance the commercial team experience.
• Ensure adherence to best practices and consistency across teams.
• Design and develop complex queries, comprehensive reports, and analysis to facilitate fact-based business decisions.
• Perform business intelligence and analytics reporting to support commercial and field team initiatives.
• Act as the primary point of contact for sales system upgrades, troubleshooting, and integrations.
• Design and maintain dashboards and reports to track key sales metrics.
• Conduct in-depth analysis of sales performance and provide actionable insights.
• Support the execution of the commercial enablement strategy including specific tactics to help drive clear and consistent sales conversations with customers.
• Collaborate with the functional leaders to track all forecast attainment, sales contests and rewards programs, territory deployment, commission plans, and payments for the sales function.
• Partner with marketing to ensure smooth handoff and alignment on campaign effectiveness.
• Support ad hoc reporting and analysis requests.
What’s Fun About the Job?
You will have the opportunity to build and optimize critical commercial systems that drive the growth and success of Karius. You’ll work closely with various teams across the organization, gaining a comprehensive understanding of the business while contributing to impactful projects that support the company’s mission to transform healthcare.
Travel: Travel required up to 10%
Physical Requirements
Subject to extended periods of sitting and/or standing, vision to monitor and moderate noise levels. Work is generally performed in an office, lab or clinical environment.
Position Requirements
• Bachelor’s degree with a concentration in Business, Marketing, Sales, or equivalent; MBA or Master’s degree is preferred.
• Strong analytical and problem-solving skills with expertise in data visualization.
• Excellent communication and collaboration skills with the ability to influence cross-functional teams.
• 5+ years of experience in sales operations, or a similar role, preferably within the diagnostics, healthcare, or life sciences industry (relevant sales operations experience in Sales, Marketing Operations, Business Operations, and/or Strategy consulting will be considered).
• Advanced knowledge of CRM systems, including Salesforce/Hubspot in fast-paced biotech/tech start ups or similar environments.
• Extensive knowledge and experience in sales planning and compensation in the biotech/pharma/diagnostics industry.
• Experience working in a high-growth or technology-driven organization.
• Experience with Looker Analytics or similar business intelligence tools.
• Proven track record of optimizing sales processes and driving measurable results.
• Advanced experience with Microsoft and Google Suites.
Personal Qualifications
• Passionate, purpose-driven, and excited about Karius’ mission to save patient lives.
• Detail-oriented with exceptional organizational and time management skills.
• High execution focus and project management skills with the ability to drive projects from end to end.
• Endless curiosity and a need to dive deeper for understanding.
• Excellence at communication and collaboration within a cross-functional team; ability to summarize data and present information to stakeholders.
• Self-starting mentality and ability to drive results.
• Ability to work independently but also be an excellent team player.
• Ability to work effectively and efficiently in a fast-paced (startup) environment.
Disclaimer
The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. Responsibilities and duties may change or be adjusted to meet the needs of the company, and additional duties may be assigned as necessary. The job description is subject to change at any time at the discretion of Karius.
Equal Opportunity Employer
At Karius, we value a diverse and inclusive workplace and provide equal employment opportunities for all applicants and employees and are committed to honor and invest in the full diversity of people, in our hiring, recruiting and development of employees across the Company. All qualified applicants for employment are encouraged to apply and will be considered without regard to an individual’s race, color, sex, gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application due to a disability, please contact us at recruiting@kariusdx.com and we will accommodate qualified individuals with disabilities.