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Innovation Endeavors

Team Lead, Production Engineer

Own Company

Own Company

San Diego, CA, USA
Posted on Thursday, June 27, 2024

Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world’s largest SaaS ecosystems such as Salesforce, ServiceNow and Microsoft Dynamics, Own enables customers around the world to truly own the data that powers their business.

It’s their platform. It’s your data. Own it.

The Job

Own is looking for a passionate, dedicated, and highly motivated individual to lead our elite Production Engineering team (hands-on role).

As a leader of the Production Engineering team, you will be involved in end-to-end production maintenance and monitoring processes, overseeing training and professional growth of the team members, as well as supporting the team to tackle and solve complex cases.

This is a great opportunity to join a young, VC-backed, fast-growing start-up that encourages its employees to innovate and implement their ideas.

Your Day-to-Day Role

  • This person is the escalation point and mentor for the lower level production engineers.
  • Prioritize the team's work based on the organization's goals.
  • Monitor, respond to and resolve production application alerts and identify errors and issues before they impact customers.
  • Investigate complex production bugs/issues with Engineering.
  • Manage production incidents / outages.
  • Manage on-call duties as scheduled.
  • Write scripted runbooks and automations as workaround solutions.
  • Validating and reproducing customer reported bugs and escalating to Engineering & Product.
  • Ensuring customer issues are escalated expeditiously as needed.
  • Improve knowledge base resources for team enablement
  • Triage and prioritize the support requests based on severity and impact and assign them to team members appropriately based on their skillset.

Your Work Experience

  • At least 5 years of experience as a tier llI or IV Support engineer, or junior software engineer.
  • At least 2 years of experience as a Team Lead/Manager
  • Proven prioritization and incident management skills.
  • Proven technical troubleshooting skills.
  • Strong Linux / Unix proficiency - a MUST
  • Cloud experience required. AWS and Azure preferred.
  • Database knowledge - relational and object oriented. PostgreSQL, MariaDB and SOQL experience a plus
  • SQL knowledge - intermediate level queries.
  • Experience with Salesforce (Salesforce Admin- a strong advantage.)
  • Knowledge of ServiceNow / Dynamics CRM - a strong advantage.
  • Experience in writing scripts in Python / Bash / Shell.
  • Experience with Enterprise Software, B2B SaaS and/or in 24x7x365 organizations.
  • Fluent in English - working with global teams
  • Highly customer oriented with a strong sense of urgency.
  • Independent and self-motivated with multi-tasking and analytical skills.
  • Social, communicative and generally a nice person :)

Important Details

This is a full-time position. The ideal candidate will work out of our Englewood Cliffs, NJ office a minimum of 3 days per week to maximize collaboration and interaction with the business. Travel may be required.

Own is dedicated to creating an environment where employees thrive, which is why base pay is only one part of the total compensation package that is provided to compensate and recognize employees for their work. This role may also be eligible for unlimited PTO, generous medical benefits, a 401(k) savings plan with a 4% employer match, discretionary bonuses/incentives, and stock options. We also offer catered lunches in the office five days a week, a full fitness center, and free shuttle bus service to and from New York City.

Creating an environment where employees thrive also means making sure every employee feels accepted. As we scale to help all types of companies protect precious data, our team must reflect the diversity we serve. Own is an Equal Opportunity Employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day. We strive to be one team and one culture that builds trust through transparency. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability status.

Learn more at owndata.com.