The Experience

The Salesforce Associate Renewal Manager is responsible for owning and executing a portfolio of renewal contracts in an assigned territory. Associate Renewal Managers partner with internal stakeholders such as Sales and Customer Success Group (CSG) organizations to secure every renewal. They are responsible for minimizing financial attrition, locking in the most favorable terms, and identifying growth opportunities. Associate Renewal Managers are responsible for ensuring that customers are set up for success while maximizing the financial results for Salesforce.

What You'll Actually Be Doing

Contract Renewal Strategy & Execution

• Develop and execute win/win negotiation strategies for small account contract renewals that maximize contract value while protecting and enhancing customer trust
• Achieves financial and strategic targets for minimizing attrition, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons

Process Management & Collaboration

• Own and manage the renewals process in collaboration with the account teams
• Collaborate with internal stakeholders such as Customer Success, Account Executives, and Sales Operations to ensure successful renewals
• Identify customer requirements, uncover roadblocks, and manage the renewal to completion

Risk Mitigation & Forecasting

• Communicate attrition risk clearly and take steps to mitigate
• Accurately maintain/update a rolling 120 day forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies

Internal Process Adherence

• Follow and adhere to best practices for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting.

You're Our Person If...

• 2+ years of demonstrated success in a Sales, Operations, or Account Management capacity with a focus on negotiating contracts
• Possess negotiation skills that allow for value-based contract negotiations with customer billing contact
• Strong process management and ability to manage a high volume of transactions and tasks.Customer management experience
• Ability to manager global customer relationships, work timings will align with APAC or AMER (EST) shifts
• Bachelor's Degree

Even Better If...

• Knowledge of Salesforce product and platform features, capabilities, and best use
• Experience with an enterprise CRM or customer service application. Experience with Salesforce a significant plus.
• Ability to manage transactions through every stage

Leadership Qualities:
PASSION: Passionate about Customer Success
BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on
URGENCY: Ability to move fast and drive business value and results
OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart
TRUST: Trust the company's core values
ADAPTABLE: Excels in high levels of uncertainty and change