The role

This is an exciting opportunity to join a growing Collections Center of Excellence (CCE) team that has developed strong partnerships and working relationships with other key functional areas. The Risk Strategy Execution Lead of Collections and Recovery Policy and Treatment is a critical role that will lead the execution of all strategies Pre Charge Off and Recovery. This individual will bring new ways of thinking, data sources, technologies, and capabilities to SoFi. This individual will serve as the voice of CCOE for our Consumer Lending products and technology teams in pursuit of a best-in-class Collections & Recovery Policy and Treatment.

• The ideal candidate will serve as a lead to own risk policies and act as a liaison between Product, Engineering and Decision engine teams in developing requirements while maintaining safe and sound business practices

• This individual will bring new ways of thinking, data sources, technologies, and capabilities to SoFi. They must also bring strong collections industry knowledge.

What you will be doing:

• Leading the execution of Collections risk strategy changes including developing requirements, impact assessments, test cases and validation. Evaluate, prioritize and sequence business capabilities for implementation

• Ensure strategy changes meet objectives and raise awareness of issues in a timely manner

• Lead Risk execution responsibility across several strategies for revolving and non revolving consumer products

• Partner with Risk, Operations, Product Owners, Legal/Compliance and other impacted groups to understand business needs, cross business impacts and overall awareness of strategy changes

• Track record of positively influencing change, delivering business results, and providing creative solutions for business challenges

• Document current state workflows and develop end to end futures state workflows

• Conduct gap analysis to identify, design, document and implement solutions to improve business outcomes and deliver consumer-centric solutions

• Define requirements, user stories and acceptance criteria for new systems and tools

• Partner with engineering teams to build and deploy new systems/tools while ensuring business needs are met

• Organize, develop and coordinate comprehensive end-to-end test cases for User Acceptance Testing (UAT)

• Collaborate across team to support implementation / go live of new features/capabilities

• Partner to establish: processes, procedures, training and communications

What you'll need:

• Bachelor's Degree in business or technical field

• 3+ years of a leadership role in Credit Risk , Collections and Recovery and/or Lending

• 3+ years of experience as a business analyst and/or Risk strategy & Execution

• Strong verbal and written communication skills

• Track record of successfully working with business to understand business needs and define/document solutions

• Exemplary problem solving skills

• Demonstrates a strong bias for action

• Ability to be agile; Comfortable with change and continuous improvements

• Outstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed and detail oriented

• Ability to work independently as well as collaboratively with a team on multiple tasks and assignments

• Structure ambiguous problems and take action to solve them

• Synthesize complex information into clear takeaways and recommendations using both qualitative and quantitative methods

• Consumer / Client centric focus

• Excellent MS Office / Google Suite skills

• Agile experience, preferred

• Management consulting experience a plus

• Financial, payment experience, preferred