Investing in visionary founders, transformational technology and emergent ecosystems for a new world.

Innovation Endeavors
Innovation Endeavors

Senior Director of Risk Management, Head of Credit Card Account Management



Sales & Business Development
Frisco, TX, USA
Posted on Wednesday, May 24, 2023

Employee Applicant Privacy Notice

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation fintech company using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

About the Role

SoFi’s Credit department manages credit risk activities for our lending products (Personal Loan, Student Loan Refinance, Private Student Loan, Credit Card, and Mortgage), including credit strategies and policies for new account origination and portfolio management, collections and recoveries, and risk and operational data science. The team designs industry leading data driven strategies and services to drive revenue growth and ensure the credit performance is aligned with the company’s risk appetite, and helps create the products and experiences that put our members’ interests first.

The Senior Director of Risk Management will head the account management for SoFi’s Credit Card products and collaborate with business partners to drive revenue, control risk, and provide value to the company and customers.

This role reports directly to the Head of Credit for Unsecured Lending.

By joining SoFi, you’ll become part of a forward-thinking company that is transforming financial services for the better.

Key Responsibilities

  • Control Risk and Drive Performance Outcomes … Mitigate loss and responsibly grow revenue by leading the team to develop value-added risk strategies in Credit Card Account Management across all card products, such as credit line increase, credit line decrease, account closure, authorizations, and balance transfer. Monitor the performance of strategies and portfolios. Communicate results and close issues. Identify opportunities and drive actions.
  • Data Driven… Your team’s deep analysis will power the future of risk management with a real-time data ecosystem – including internal, bureau, and alternative data sources and uses.
  • Iterate, learn, innovate… Bring your brightest ideas to build best-in-class risk strategies. Constantly evaluate the strategy performance, test new strategies, and optimize.
  • Lead… Manage a team of senior risk managers and analysts to effectively drive and execute business objectives. We are recruiting the best, brightest, and passionately quantitative team members.
  • Collaboration… Work collaboratively with the Data Science team to design new machine learning models. Partner closely with implementation teams to accurately deploy new strategies. Work with other business partners across Business Unit, Capital Markets, Finance, Legal and Compliance etc. to deliver successful business results.


  • Preferred: 12+ years of risk strategy experience in credit cards and a strong background in credit card portfolio / existing account management
  • A history of success in leading initiatives and driving results
  • Strong analytical skills and drive business results through data-driven business proposals
  • Strong business acumen in credit card
  • Record of success to lead, mentor, and motivate team members
  • Strong communications and presentation skills; ability to deliver business proposals and present results
  • Ability to collaborate well with business partners and influence business decisions
  • Preferred: knowledge in Decision Trees, Tableau, SQL or Python
  • Preferred: 15+ years of related experience with a Bachelor’s degree in an analytical discipline; or 12+ years of related experience with an advanced degree in an analytical discipline
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.