Senior Director, Fraud Prevention
Who we are:
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We’re a next-generation fintech company using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
SoFi’s Risk Management team has responsibility for ensuring growth in lending and other member related activities are consistent with the company’s risk appetite. The team holistically manages enterprise, credit, deposit products, fraud prevention, portfolio management, infrastructure, and business operating risks. In addition, Risk Management directly manages enterprise partners, ensures strong compliance with regulations, acts as a multi-layered second line of defense in oversight of business operations, and works to ensure risk policies enable a member-first experience.
Senior Director, Risk Management – Fraud Prevention will have responsibility for partnering with Fraud Prevention Operations, Credit Risk, Products, SoFi Business Units (Personal and Student Lending, Credit Cards, and Members), Operations, Information Security, Legal and Compliance teams to drive first line of defense oversight of all application and onboarding fraud prevention strategies across our Fraud Prevention risk domain. Senior Director, Risk Management – Fraud Prevention reports directly to the Vice President of Risk Management – Fraud Prevention.
Key responsibilities include:
Application and onboarding Fraud Prevention Strategy development and implementation
Portfolio monitoring and reporting
Partnership with Fraud Operations to balance efficiency and effectiveness
Manage a team of analysts that effectively execute business objectives
Collaboration… daily critical collaboration is necessary with Fraud Prevention Operations which resides in Global Operations. This is the conduit to execution of our Fraud Prevention Strategies and a critical feedback loop balances risk with member experience.
Members are our Passion… ensure our SoFi customers are protected from fraud at every touchpoint while enabling minimal friction throughout their journey. Opening our doors the widest implores creative solutions to managing the inherent risk but also allows serving as many members as possible.
Innovate… we need you to bring your brightest ideas to build best-in-class applications and onboarding fraud prevention strategies across SoFi’s wide suite of products.
Data Driven… Collaborate with Product, Engineering, Risk Analytics CoE and Risk Infrastructure to help architect the future of fraud risk management with analytically based assessment and deployment capabilities.
Challenge Status Quo… constantly evaluate the adequacy of fraud prevention rules and put in place a process to optimize fraud strategies on a near real-time basis; re-evaluate technological infrastructure to continuously optimize the member experience
Drive Performance Outcomes… Design effective fraud prevention domain risk controls that ensure risks are proactively identified, actively managed, clearly quantified, and volatility risk measured. When appropriate, ensure mitigating business controls are developed, monitored, and effectiveness measured.
Risk Controllership… Independently review and challenge material estimates and/or the processes that provide estimates used in managing the products, including fraud loss forecast, scenario tests, and fraud loss assumptions
Be a Fraud Prevention SME… Serve as a subject matter expert for Fraud Prevention – including product specific risks and data sources/uses. Ensure Member Security is maintained across fraud attempts/attacks and ensure remediation processes are built to protect SoFi from reputational, operational, or financial loss.
What you’ll need:
15+ years of relevant fraud risk management, risk analytics, consumer lending, and/or underwriting strategy work experience.
Preferred: Advanced degree in an analytical discipline
Preferred: Extensive work in risk management across lending, credit card or deposit products at a significant financial institution, eCommerce merchant, or payment platform.
Have a history of success in executing projects, the ability to direct a team and do hands-on work.