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Innovation Endeavors

Senior Employee Relations Partner



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See open jobs at SoFi.
United States
Posted on Thursday, January 11, 2024

Employee Applicant Privacy Notice

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation fintech company using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The Role:

The SoFi Employee Relations Team serves as a trusted partner to the very core of our business, our Team Members. Partnering closely with our People Business Partner teams and Employment Legal, we are objective advocates, offering unbiased support to employees facing workplace issues. We deliver consistent, impartial processes that strengthen the company's mission and values, ensuring a fair experience for all, so that everyone has the opportunity to thrive.

The Employee Relations Partner conducts investigations into employee relations concerns and contributes to making a positive impact on our company’s culture by completing timely and high quality investigation reports to share findings and recommendations. The successful candidate will provide guidance, support, and make recommendations to resolve employee relations concerns. This position is both hands-on and strategic to provide investigative and employee relations expertise.

As a trusted advisor, this position will initiate, investigate, and conclude a variety of employment-related matters with limited oversight, in a high volume, fast paced environment, with an emphasis on supporting non-exempt team members.

What you’ll do:

  • In this role, you'll be responsible for handling employee relations issues including various performance management scenarios, attendance and absenteeism scenarios, interpersonal disputes and/or concerns, time keeping and time theft scenarios, and ensuring compliance with various company policies, practices and applicable employment state and federal laws and regulations, with an emphasis on harassment, sexual harassment, and retaliation
  • Use established and effective interviewing and documentation techniques and utilize the designated case management tool for tracking investigation progress
  • Advise on various performance management scenarios, with an emphasis on supporting front line leaders through the performance management process. This could look like co-developing performance memos and/or developing performance improvement plans in partnership with front line leaders and people business partners
  • Communicate consistently and regularly with People Business Partners regarding ongoing investigations and provides timely investigation case reports with supporting documentation for all completed investigations
  • Analyze performance management and workplace investigation trends with Leadership to help develop proactive strategies, solutions, programs and policies with the aim of improving company culture
  • Develop effective relationships with People Business Partners to promote cross functional collaboration and alignment
  • Participate in projects led by the Employee Relations Team or other cross functional teams, as needed
  • Help balance risk, taking into account team member, department, and company perspectives when providing employee relations solutions
  • Facilitate off-boarding for involuntary terminations, when necessary

What you’ll need:

  • Bachelor’s Degree and/or 5 years of experience with workplace investigations and performance management
  • Excellent planning, organization and time management skills, attention to detail, ability to handle multiple tasks, and work in a fast-paced, time-sensitive environment
  • Outstanding written and verbal communication skills; must be a thoughtful and empathetic communicator
  • Previous experience working in an organization with a centralized employee relations function is preferred
  • Thorough understanding and application of internal and external HR principles, concepts, practices and standards
  • Knowledge of federal, state and local laws, statutes, which govern employment policies and practices
  • Ability to build strong working relationships across all levels of the organization, including remote offices and locations
  • Ability to objectively coach employees and management through complex, difficult, and emotional issues
  • Experience with providing coaching and resolving performance management through formalized performance improvement processes
  • Ability to work independently and to identify when to engage leadership and cross functional teams
  • Strong customer service and problem-solving skills, with strong attention to detail
  • Proven ability to maintain confidential information

Nice to have:

  • Familiarity with international Employee Relations and Employment Legal practices
  • Ability to provide employee relations support to Spanish speaking team members
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

This job is no longer accepting applications

See open jobs at SoFi.