Mortgage Loan Originator
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Mortgage Loan Originators (MLOs) drive SoFi Lending Corp.’s Mortgage sales team. MLOs are responsible for the customer experience throughout the mortgage origination process by guiding the member/customer through the mortgage application, creating a different kind of mortgage experience than the industry norm.
What you’ll do:
- Evaluate initial loan applications and documentation to confirm credit worthiness and ability to repay
- Complete initial analysis of applicants’ credit, income, by verifying initial decisions and communicating this to the applicant
- Communicate critical origination timeline, product, pricing and underwriting requirements to all applicants
- Perform outbound calls to applicants and work with the applicant to ensure receipt of required documentation critical to successfully move loans through the sales process to funding
- Communicate suspense, loan approval and/or declinations to ensure customer is informed at all times
- Coordinate and manage realtors, builders, mobile signers and other third parties
- Oversee loan process to ensure timely delivery and content communication with borrower of initial disclosures, changed circumstance re-disclosing, delivery of closing disclosure and closing documents.
- Improve upon and refine sales and customer service knowledge and techniques via ongoing training
- Maximize the number of qualified loans funded monthly
- Manage and maintain your pipeline of leads provided to you from a centralized lead generation engine
- Ensure all leads provided are worked with highest degree of urgency, meeting or exceeding customer expectations throughout the loan originations process
What you’ll need:
- Professional demeanor and strong work ethic with the ability to establish and build working relationships with SoFi applicants, guiding them from initiation to successful completion of the loan process
- Driven by high performance in a high expectation commission environment
- Strong verbal and written communication skills
- Industry leading pipeline management skills
- Background or previous experience in financial services and sales in an inbound or outbound call center
- Solid time management skills and the ability to prioritize activities
- Ability to establish and maintain working relationships with team members
- Must be computer literate with above average proficiency in MS Office and internet skills
- Great telephone skills including communicating clearly and effectively both verbally and in writing
- Ability to learn and navigate multiple systems / applications / workflows
- Ability to exhibit grace under pressure, while successfully navigating stressful work assignments or situations efficiently and effectively
- Ability to meet critical deadlines under stressful conditions
- Self-motivated and able to work independently
- Able to move between tasks and duties quickly and efficiently
- Excellent organizational skills
- Excellent prioritization and time management skills
Nice to have:
- Two or more years successful origination of loans; residential mortgage loan experience preferred but not required.
- Strong knowledge of federal, state and/or regulatory requirements of mortgage lending
- Overall good knowledge and understanding of mortgage product, pricing and underwriting guidelines
- Consultative sales skills in a mortgage sales organization
- High volume transaction processing experience exhibiting the ability to follow written procedures and processes with a high level of accuracy and attention to detail
- Any individual state mortgage licensing is considered a plus
- Ability to obtain and maintain individual state license(s) and SAFE act compliance