Investing in visionary founders, transformational technology and emergent ecosystems for a new world.

Innovation Endeavors
Innovation Endeavors

Senior Staff UX Writer (Contract)



Marketing & Communications, Design
San Francisco, CA, USA · Seattle, WA, USA · New York, NY, USA
Posted on Thursday, February 8, 2024

Employee Applicant Privacy Notice

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation fintech company using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role:

Are you passionate about using your gift for language to design intuitive, delightful product experiences that help users accomplish their goals? As a User Experience writer at SoFi, you’ll be working to shape product experiences by creating useful, meaningful content. Your role will involve creating and structuring content throughout every stage of product development, from ideation to launch.

As part of the product design team, you’ll work with people in a variety of UX design-related jobs including researchers, product managers, engineers, marketing and customer operations. Collaborating with each, you strive to establish cohesive language and a unified voice across products and platforms that reflect the SoFi brand. You’ll use empathy, logic and hard data to inform content choices, and will become an expert in the SoFi product offerings, specifically within the lending suite of products.

As a writer, you have a portfolio of work that demonstrates your gift for simplifying and improving user experiences.

You will help drive guidelines and best practices, develop playbooks and recommendations to ensure our content can scale consistently across product experiences.

What you’ll do:

  • Develop content strategy for end-to-end experiences across SoFi’si app and web
  • Write clear, concise, compelling content for different audiences and use cases
  • Leads larger content design projects within a strategic pillar, including driving content-first prototyping and initiatives
  • Develops frameworks for the creation and management of high-quality content across multiple products and platforms
  • Drives the creation of new strategies for voice and tone
  • Integrate the SoFi brand into the content experience of SoFi products
  • Present content design work and regularly engage with partners for feedback
  • Advocate for customer needs and inclusive language throughout the design process
  • Lead multiple projects independently and deliver high-quality work on time

What you’ll need:

  • Strong communication, collaboration, and time management skills
  • 8-10 years as a UX Writer, content designer, or similar role
  • Experience working optimally with diverse, cross-functional product teams
  • Experience developing ideas, strategies, frameworks, and words that get meaningful results for customers and business
  • Experience presenting strategies to partners and advocating for user needs
  • Experience translating hard-to-understand concepts into clear, user-friendly language
  • Experience developing standards, processes, and guidelines to help teams do better work
  • Experience making effective decisions and managing multiple projects at once
  • Expertise with writing, voice and tone development, and standards for inclusive content
  • Please submit a portfolio (if available) and resume with your application

Nice to have:

  • Experience working at a FinTech company
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.