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Enterprise Risk Management, Reputational Risk Oversight Senior Manager



Jacksonville, FL, USA · San Francisco, CA, USA · cottonwood heights, ut, usa · Frisco, TX, USA · Jacksonville, FL, USA · cottonwood heights, ut, usa · Charlotte, NC, USA · Frisco, TX, USA · San Francisco, CA, USA
Posted on Thursday, April 4, 2024

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Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role:

The Reputational Risk Senior Manager will report to the Enterprise Risk Management function and be responsible for leading the development, implementation, and oversight of SoFi’s reputational risk management framework. The role will work closely with the first line of defense business units to identify, assess, and mitigate reputation risks that could impact the organizations’ brand image and stakeholder trust. The role requires a strategic mindset, strong risk management expertise, and the ability to collaborate effectively with cross-functional teams.

What you’ll do:

  • Develop and implement a comprehensive reputational risk management framework aligned with the organization’s risk appetite and strategic objectives.

  • Conduct regular assessments of reputational risks, including analyzing internal and external factors that may influence the organization’s reputation

  • Collaborate with business units to establish key indicators (KRI’s) and metrics to monitor and report on reputational risk exposure.

  • Provide guidance and oversight on reputational risk identification, evaluation, and mitigation strategies across the organization.

  • Lead the development of crisis management plans and communication strategies to address reputational issues effectively

  • Stay informed about industry trends, regulatory developments, and emerging risks that could impact the organization’s reputation

  • Conduct training and awareness programs for employees on reputational risk management best practices and protocols

  • Work closely with senior management and the risk management team to ensure alignment of reputation risk management efforts with overall risk management strategies

  • Participate in cross-functional risk committees and working groups to enhance risk governance and promote a culture of risk awareness

  • Prepare reports and presentations for executive leadership on reputation risk exposure, mitigation efforts, and key risk trends

What you’ll need:

  • Bachelor’s degree with 8+ Years in 2LOD risk management, compliance within the financial services industry

  • Knowledge of banking products, processes and regulations

  • Exceptional interpersonal, verbal and written communication skills

  • Strong leadership, collaboration, influencing and organizational skills with attention to detail

  • Must be self-motivated with the ability to work independently or within a group under minimal daily direction.

  • Intellectually curious. You adapt to change, embrace bold ideas, ask questions, test assumptions, and challenge conventional thinking

  • Strong analytical and problem-solving skills, with the ability to analyze complex issues, develop innovative solutions, and make data-driven decisions

  • Experience leading and managing meetings with cross functional teams, effectively and efficiently communicating and driving engagement from the first line of defense.

  • Proficiency in data analysis and deriving meaningful insights for decision-making

  • Demonstrated ability to collaborate with multidisciplinary teams, take ownership of deliverables, and drive assigned tasks to completion, in a timely manner.

  • Strong knowledge of risk management principles and practices

  • Experience with regulatory compliance and corporate governance standards

  • Ability to work under tight deadlines

  • Ability to manage multiple initiatives and competing priorities, meet deadlines, and adapt to change

  • Strong team player

  • Exceptional data visualization skills

Nice to have:

  • Strong knowledge of applications such as Google Suite, Tableau, GRC/IRM systems and Microsoft Office products

  • Multi-lingual (Spanish)

Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.