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Loan Review Quality Assurance Lead (QAL)



Quality Assurance
Jacksonville, FL, USA · cottonwood heights, ut, usa · Frisco, UT, USA · Jacksonville, FL, USA · Charlotte, NC, USA · cottonwood heights, ut, usa · Frisco, TX, USA
Posted on Saturday, April 13, 2024

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Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role:

The Loan Review Quality Assurance Lead (QAL) conducts Quality Assurance (QA) reviews of the Credit Risk Review (CRR) function of independently evaluating and monitoring credit risk and credit management processes within the bank to minimize losses. QA reviews are an internal control that supports accurate and effective CRR reviews, improves consistency among the various teams that comprise CRR, identifies and communicates best practices, and indirectly prepares CRR for internal (Bank) and external audits or exams. The QAL will evaluate CRR’s adherence to CRR Procedures Manual and best practices. The QAL conducts team-focused and targeted horizontal reviews and communicates conclusions and findings to the CRR Manager and the VP, Loan Review.

What you’ll do:

Primary Responsibilities:

  • Reviews and reperforms CRR testing, which may include individual credits or accounts, portfolios, business practices, or credit risk functions; evaluate the accuracy and completeness of documentation, ensuring the objective of the test is met and conclusions are fully supported.

  • Aggregates and summarizes QA observations, themes, and conclusions and communicates results to key stakeholders.

  • Prepares presentations or reports for management.

  • Identifies deficiencies or inconsistencies and recommends enhancements to existing CRR processes or new processes.

  • Conducts review work independently with limited input or instruction, but appropriately

  • solicits consultation and guidance when needed.

  • Creates and documents an annual QA Plan.

  • Communicates effectively with CRR personnel and QA Manager throughout reviews.

  • Participates in special projects, as appropriate, and displays a willingness to help the team achieve its objectives.

What you’ll need:

  • Bachelor’s degree

  • Typically more than eight years of applicable experience

  • Eight years of retail banking credit experience in one or more of the following functions: credit analyst, underwriter, portfolio manager, relationship manager, credit risk review officer, or credit approval officer.

  • Deep understanding of and working experience with testing and quality assurance principles and methodologies.

  • Thorough understanding of wholesale (C&I and/or CRE) lending policies, account management practices.

  • Expert level credit analysis skills and experience to evaluate business unit underwriting and portfolio management processes, loan structure, borrower financial condition, repayment capacity, collateral, exceptions, risk rating, key credit risk drivers, and credit review principles and methodologies.

  • Strong ability to evaluate and willingness to challenge CRR Management conclusions while conducting QA Review.

  • Excellent communication skills, and well-developed people skills, including the ability to deal with and react to highly sensitive issues in a confidential and professional manner.

  • Exceptional time management skills, prioritizing assigned tasks, managing multiple projects, setting achievable delivery dates, and meeting deadlines and escalating as needed.

  • Experience in banking and/or fintech industry, including regulatory experience

  • Self-motivated with strong collaboration and influencing skills

  • Ability to work under pressure, manage multiple tasks and competing priorities, meet deadlines, and adapt to change; comfortable dealing with ambiguity and uncertainty

Nice to have:

  • Thorough understanding of wholesale (C&I and/or CRE) lending policies, account management practices.

  • Experience working in Google Docs, Sheets and Slides

  • Advanced degree; relevant industry certifications, for example, CPA, CCRM, ACAMS; Certified Internal Auditor (CIA); ability to drive innovation, new practices; experience interacting with regulators (Federal Reserve, OCC, CFPB)

Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.