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Enterprise Risk Management, Issue Governance Manager



Multiple locations · Salt Lake City, UT, USA · Charlotte, NC, USA · Fairfax, VA, USA · Claymont, DE, USA · San Francisco, CA, USA · Frisco, TX, USA
Posted on Friday, May 24, 2024

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Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role

SoFi is seeking an energetic, detailed oriented, self-motivated Issue Governance Manager to join our Enterprise Risk Management team. This role will support SoFi Technologies' (including subsidiaries) Issue Governance Framework as part of the Enterprise Risk Management 2nd Line of Defense. This role will support the ongoing development and implementation of the ERM Issue Governance program including the policies, standards, procedures, tools needed to ensure adherence to the program and regulatory requirements. The ideal candidate will have experience in risk management, governance, and compliance, and will be an agile learner, think strategically, and possess strong analytical, communication, and problem-solving skills.

By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services for the better. We offer the excitement of a rapidly growing startup with the stability of an industry leading leadership team.

What you’ll do:

  • Develop and maintain Enterprise Risk Management (ERM) Issue Governance policies, procedures, standards

  • Provide Independent Risk challenge and oversight ensuring Issues are recorded accurately, adhere to program requirements and align to defined Risk Taxonomies

  • Advance the company’s Issue Management risk culture and program knowledge through training, education and communication

  • Analyze Issues and prepare reports that highlight themes, root causes, and emerging risks to the Enterprise Risk Management Committees

  • Identify areas for data quality improvement and help to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies

  • Support and advise the design, development, and testing of information systems, such as GRC software and/or data analytics solutions

  • Perform data validation and quality assurance

  • Maintain excellent communication with all levels of the organization, be responsive to Issue owners/managers and provide appropriate training and cross-training to other SoFi team members as needed.

  • Continue to look for opportunities to be more efficient while maintaining a strong control environment

  • Stay current on applicable federal, state and industry laws, regulations, and guidelines.

  • Perform other duties as assigned.

What you’ll need:

  • Bachelor’s degree with a minimum of 8+ Years in 2LOD risk management, compliance, and/or project management within the financial services industry

  • Knowledge of banking products, processes and regulations

  • Exceptional interpersonal, verbal and written communication skills

  • Strong leadership, collaboration, influencing and organizational skills with attention to detail

  • Must be self-motivated with the ability to work independently or within a group under minimal daily direction.

  • Intellectually curious. You adapt to change, embrace bold ideas, ask questions, test assumptions, and challenge conventional thinking

  • Strong analytical and problem-solving skills, with the ability to analyze complex issues, develop innovative solutions, and make data-driven decisions

  • Experience leading and managing meetings with cross functional teams, effectively and efficiently communicating and driving engagement from the first line of defense.

  • Proficiency in data analysis and deriving meaningful insights for decision-making

  • Demonstrated ability to collaborate with multidisciplinary teams, take ownership of deliverables, and drive assigned tasks to completion, in a timely manner.

  • Strong knowledge of risk management principles and practices

  • Experience with regulatory compliance and corporate governance standards

  • Ability to work under tight deadlines

  • Ability to manage multiple initiatives and competing priorities, meet deadlines, and adapt to change

  • Proficiency with Google Suite and/or Microsoft Office products

  • Strong team player

  • Experience with Governance, Risk and Compliance (GRC) systems

  • Exceptional data visualization skills

Nice to have:

  • Experience with Tableau reporting software

  • Experience with and an understanding of data warehouse, data extraction tools, and analytics software and methods.

  • Multi-lingual (Spanish)

Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.