The Role

At Sofi, we’re on a mission to help our members get their money right, and become a Top 10 Financial institution. We’re seeking an experienced Principal Product Manager to own the vision, strategy, and delivery of a set of horizontal platforms and services across the Fraud, Risk, Operations and Support Technology services product suite to support our ever-growing member and business needs. Specifically, we are looking for out-of-the-box, flexible shared services that help make our support processes consistent and scalable. The tools and capabilities you build will empower our support and fraud operations agents with capabilities to accelerate support case resolution, underlying self-service capabilities, and fraud investigations. Looking to the future, you will identify and champion opportunities for unification where only disparate or manual processes exist today.

As a key cross-functional player, you will collaborate closely with Engineering, Principal Engineer architects, and other Engineering leaders and Product Managers from a wide range of Business Units, to set a vision, define priorities, manage trade offs, execute an ambitious agenda, and be accountable to results reported at the executive level.

What You’ll Do:

• Create and articulate a comprehensive product vision, strategy, and roadmap for your product area, aligning with SoFi’s broader objectives.
• Deeply understand internal customer use cases, industry trends, and business drivers to identify and advocate for new opportunities.
• Collaborate closely with engineering and design through the product life cycle, from initial concept to high-quality delivery.
• Effectively balance member, business, and technical goals with available resources to maximize impact.
• Drive alignment and build trust with cross-functional stakeholders and across organizations within SoFi.
• Promote a strong product culture by developing frameworks, implementing processes, and mentoring other Product Managers.

What You’ll Need:

• 7+ years of product management experience.
• Bachelor’s degree or higher in a relevant field.
• A proactive, results-oriented approach to your work.
• Ability to thrive in a fast-paced, dynamic environment.
• Demonstrated ability to grasp complex user scenarios, technical concepts, and business drivers to make well-informed decisions.
• Keen attention to detail and proficiency in distilling complex issues.
• Exceptional written and verbal communication skills.
• Ability to collaborate with and manage cross-functional groups of stakeholders.

Nice to Have:

• Experience shipping platform solutions across the enterprise.