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Innovation Endeavors
Innovation Endeavors

Senior Manager, UX Researcher



San Francisco, CA, USA
Posted on Thursday, June 20, 2024

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Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

Join Our Team: Join our dynamic team at SoFi as a Senior Manager, playing a pivotal role in shaping our research initiatives and leading a talented team of researchers. At SoFi, we're dedicated to helping our members achieve financial independence and reach their goals. We aim to be at the center of our members’ financial lives, offering a suite of products and services including credit score monitoring, banking, investing, credit cards, personal loans, student loans, home loans, and more.

The Role: As a Senior Manager on our Research Team, you will lead and develop a team of talented researchers while spearheading the implementation of efficient processes to drive success and excellence across the team. You’ll help your team collaborate closely with business leaders, product marketers, product managers, designers, and engineers to conduct exploratory, formative, and evaluative research studies, empowering stakeholders to make informed, confident decisions.

What You'll Do:

  • Lead and Develop: Manage a group of talented researchers, fostering excellence and growth through mentorship, coaching, and skill development
  • Drive Research Excellence: Help improve our processes to raise the bar on our work quality, ensuring impactful outcomes that drive our objectives forward
  • Engage Stakeholders: Build strong company-wide relationships, ensuring alignment on key questions and research priorities to address critical needs
  • Collaborate Cross-Functionally: Partner closely with Business, Design, Product, Marketing and Engineering teams to integrate research efforts into our product development lifecycle
  • Actively help shape the direction of both SoFi and the Research team

What You'll Need:

  • 8+ years of experience in Research, at least 3 as a formal people manager
  • Strong expertise in coaching, performance management, and team member development
  • Command of a broad set of quantitative, qualitative, and user-centered methods
  • Excellent communication and stakeholder management skills, with the ability to synthesize and communicate ideas visually, verbally, and in writing to all levels including senior leadership and executives
  • Experience managing and prioritizing multiple projects and priorities simultaneously including building and managing research pipelines across multiple business areas
  • Experience with research tools such as Qualtrics, UserZoom, Maze, dScout, etc.
  • Nice to have - SQL, R, Python experience
  • A degree in Design, HCI, Psychology, Cognitive Science, Anthropology, or a related field is considered an advantage
  • Bonus: Domain expertise in personal finances
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.