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Staff Technical Program Manager, Cloud Infrastructure



IT, Other Engineering, Operations
San Francisco, CA, USA
Posted on Wednesday, June 26, 2024

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Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

SoFi is seeking a Staff Technical Program Manager to join our Cloud Infrastructure team. You’ll manage critical cloud infrastructure programs and projects influencing how SoFi delivers a reliable, resilient platform that our Members rely on to Get Their Money Right.

**This is a high visibility, high leverage, technical role. A successful candidate is hands-on and has experience leading large scale cloud infrastructure programs. They have an understanding of cloud technologies and will help drive the strategy while understanding the details deeply enough to have successful conversations about scope and implementation. They are familiar with operational best practices and raise the bar for our cloud infrastructure teams. They will plan requirements, identify risks, manage schedules, and communicate clearly with project stakeholders.

The TPM is responsible for the success of their assigned programs. They are charged with understanding and validating the strategy and objectives while owning execution. Their primary tool is the program plan which includes: objectives and goals, scope, timeline, roles and responsibilities, risks, mitigation strategies, and communication plans. A good TPM creates organizational alignment with these tools. The TPM will utilize program management, technical judgment, leadership and communication skills to drive program success.

What you’ll do:

  • Own and lead critical programs in the Cloud Infrastructure group.
  • Collaborate with leadership across and at all levels of SoFI to ensure cloud infrastructure programs have strong organizational and strategic alignment
  • Manage programs and projects, defining, negotiating, and documenting milestones and success criteria, resource allocation and successful on-time delivery.
  • Exercise technical judgment in working with large, cross-functional teams.
  • Develop tools and processes to improve software engineering productivity.
  • Communicate schedules, priorities, and status to all levels in the company
  • Reduce ambiguity and enable collaboration through clear written communication and documentation
  • Develop high-confidence program plans with clear assumptions, risks, and success criteria
  • Apply situational leadership to management situations, personalities and organizational priorities. Manage conflict or difficult personalities. Influence and motivate teams.
  • Foster an effective and productive work environment and guide team members to understand project management methodology. Influence and motivate team members.
  • Apply technical knowledge and judgment to translate technical issues into a course of action based on priority and impact. Serve as a source of knowledge to help teams work through complex technical decisions.
  • Identify opportunities for partnerships to improve the program
  • Report on the program and drive continuous improvement

What you’ll need:

  • A Degree in Computer Science, a similar STEM field, or equivalent work experience
  • 5+ years of experience related to program management with a demonstrated track-record of delivery of technical projects
  • Ability to react to change quickly and implement new processes & procedures
  • Analytical, problem-solving, negotiation, and organization skills with experience delivering quality under pressure.
  • Effective communication skills across technical and non-technical audiences.
  • Proven track record of delivering large, cross-functional initiatives on time while managing competing priorities in a fast-paced and sometimes ambiguous environment.
  • Understanding of cloud infrastructure and the ability to independently identify issues.
  • Must have a strong understanding of cloud infrastructure technologies
  • Ability to execute especially in a distributed, remote environment

Nice to have:

  • PMP, CAPM, Scrum certification is preferred
  • Demonstrated ability to manage multiple projects and competing priorities simultaneously
  • Experience with Jira, Confluence
  • Experience working in a regulated industry, especially banking
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.