The role:

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

The Branch Manager is responsible for providing superior customer service to both internal and external customers. Develop and execute sales goals that are aligned with Golden Pacific Bank’s overall strategic plan, increasing Business Banking relationships and achieving revenue production from both new and existing deposit and loan generations. Maintain a motivating environment for staff through coaching, performance development and training. Ensures branch operations adhere to bank policies and procedures, operational efficiencies, successful audits and mitigating loss exposure.

Responsibilities:

• Responsible for the management and profitable growth of the branch. This may be accomplished through active calling efforts and referrals from existing customers, providing the Bank exemplary level of service, identifying and promoting solutions to client needs, and maintaining operational integrity. Understands the benefits of building relationships with clients that may include various Golden Pacific Bank internal business partners and their services and products, as appropriate. Responsible for hiring, developing, coaching, and motivating branch staff. May be called upon to act on behalf of the Bank in public relations activities.

• Manage branch activity by providing staff with necessary information and resources to maximize performance, including training of staff personnel.

• Handle day-to-day operations of a branch including resolution of customer problems or inquiries.

• Control expenses of the branch.

• Conduct interviews and performance reviews with assigned staff; provide counseling and assistance as needed. Maintain adequate staffing for retail banking operations.

• Position requires compliance with all Federal and State law. The employee will complete required training and will be accountable for compliance with all Federal and State laws related to their job description.

• Represent Golden Pacific Bank with a high level of integrity and professionalism.

• Adhere to bank policies and support Management decisions and goals in a positive, professional manner.

• Develop talent, including proactive sourcing of candidates.

• Create a world class client experience environment.

• Deliver clear and concise messages that motivate, convey the “why” and connect contributions to business results.

• Responsible for planning and executing customer market share growth at branch level including building relationships and collaborating with communities that are centered around Golden Pacific Bank products and services.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Golden Pacific Bank, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Creates an inclusive team where members are treated fairly and respectfully.

• Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.

• Delivers clear and concise messages that motivate, convey the “why” and connect contributions to business results.

• Leads and encourages the identification, escalation and resolution of potential risks.

• Knows and develops team members through coaching and feedback.

• Manages expenses and demonstrates an owner’s mindset.

• Recruits, on-boards and develops talent, and supports talent mobility for career growth.

• Delivers results through effective team management, structure, and routines.

Required Qualifications:

• 10+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a diverse work team

• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client

• Collaborates effectively to get things done, building and nurturing strong relationships

• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives

• Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed

• Communicates effectively and confidently and is comfortable engaging all clients

• Has the ability to learn and adapt to new information and technology platforms

• Applies strong critical thinking and problem-solving skills to meet clients' needs

• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

• Efficiently manages time and capacity

• Manages complexity, prioritize tasks, delegate and execute in a fast-paced environment

• Interprets performance results, find opportunities to drive success and hold others accountable to results

• Flexible to work weekends and/or extended hours as needed

Desired Qualifications:

• Experience in financial services and knowledge of financial services industry, products and solutions

• Experience working in an environment with individual and team goals where goals were routinely met or exceeded

• Bilingual skills: Punjabi, Hindi, Urdu and/ or Spanish preferred

Skills:

• Coaching

• Customer and Client Focus

• Performance Management

• Talent Development

• Business Operations Management

• Recruiting

• Results Orientation

• Risk Management

• Sales Performance Management

• Inclusive Leadership

• Leadership Development

• Prioritization

• Problem Solving

• Referral Management

Minimum Education Requirement: Prefer Associates or bachelor’s degree in business administration, Accounting, Finance or related discipline or equivalent related experience. High School Diploma / GED / Secondary School or equivalent