The role

The Issues Manager is responsible for working with business partners to understand, identify, and resolve open issues. This person will work very closely with issue owners to drive quality documentation across the issue management lifecycle from issue identification through closure/escalation. This person will assist with translating control deficiencies into action plans and assist in enhancing governance practices in alignment with risk and compliance frameworks. This person will also be responsible for creating and delivering reports across issues and governance to ensure full awareness across the business.

The Issues Manager will act as an advisor to cross-functional teams and will help identify common and disparate control issues, help teams with root cause analysis resulting from insufficient controls, as well as provide the organization with guidance and governance over the implementation of Corrective Action Plan’s (CAP). They will also help establish workflows/processes to support and drive consistent issues management and governance related reporting resulting from risk and control self-assessments (RCSAs); facilitate and assist with control issues, management and remediation; and assist teams with the development and implementation of 1LOD risk issue/corrective action plans and reporting.

Additionally, this role will promote risk awareness and the overall effectiveness of the risk program across SoFi’s subsidiaries in line with Business and Enterprise Risk Management (ERM) goals and processes.

What you’ll do:

• Management and oversight of issues across Tech Platform
• Partner with issue owners, auditors, and reviewers to build issue resolution plans that meet expectations and creatively solve for issues. This includes strong root cause analysis and ability to effectively risk rank and prioritize the highest risk issues.
• Govern timeliness goals and meet issue management deadlines.
• Build out a milestone management model that ensures we are on track throughout the issue management process, and other governance initiatives.
• Drive accountability with issue owners and governance related action items to ensure resolution.
• Partner with peers in compliance and internal audit to ensure we are continuously improving.
• Partner and collaborate across business units to facilitate, tackle and report on issues and governance related projects arising from Risk Control Self Assessments (RCSA’s).
• Partner with business units as well as SoFi enterprise risk teams to identify, mitigate and migrate Issue and corrective action planning to a common system of record.
• Develop procedures and training to ensure a common set of issue/corrective action planning and risk and compliance governance standards are followed.
• Lead issue governance and reporting across subsidiaries’ teams and groups; including facilitating regular review/approval of new issues, agree on actions/next steps and mitigate future risks.
• Map issues to enterprise reporting and plans in support of Enterprise Risk Management (ERM) goals and standards, three-lines of defense and corporate risk appetite.
• Develop key success measures/metrics and reporting to determine the effectiveness of issue identification and corrective action planning.
• Develop and maintain issues management and governance workflows.
• Support the company’s three-lines of defense (3LOD) program
• Adhere to second line of defense (2LOD) risk and compliance policies.
• Maintain a comprehensive understanding of existing and emerging regulatory requirements, operational processes, inherent risks, and internal policies & practices to provide advice to stakeholders.
• Act as a central point for Policy Management and Governance

What you’ll need:

• Minimum 7+ years of experience in risk management in a financial services and/or banking operating environments; specifically managing first or second line of defense risks, controls, and issue management
• Experience with governance across risk programs, mapping root cause analysis, and corrective action planning etc. across multiple teams and enterprise-wide
• Strong ability to create a culture of ownership, accountability, collaboration, and ability to influence
• Demonstrated initiative to identify problems that need to be addressed and prioritized
• Partnership mindset to ensure we have positive and productive working relationships with auditors and examiners
• Results oriented and attention to detail
• Strong verbal and written communication skills
• Ability to balance multiple critical priorities simultaneously
• Ability to build a process from the ground up and drive engagement from business partners
• Experience with risk data, reporting and analysis; including systems
• Experience in highly-matrixed, fast paced environments
• A Bachelor's Degree or 4 years of relevant experience in lieu of a degree