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Innovation Endeavors

Strategic Operations Associate - City Operations



Chicago, IL, USA
Posted on Friday, March 31, 2023
About The RoleUber is looking for a highly motivated individual to join our City Operations Team for our US Rides business. If you love handling complex projects and multiple cross-functional partners, and solving problems from both 30,000 feet as well as deep in the details, this is the role for you!Our Operations teams work where Uber’s digital technology meets the real world. We are the local eyes on Uber’s operations team, own city-specific business outcomes and bridge our overall business strategy with local needs. We ensure complex, business-critical compliance work is done in a high-quality way and champion the core Uber experience in our cities.We're generating vast amounts of data every day. We use this data to inform everything we do: ensure balance in the marketplace, identify ways to continually make the Uber experience better for drivers and riders, deploy incentives and promotions, understand customer behavior, develop and launch new product offerings, and more. What You’ll Do
  • Work on business-critical regulatory and compliance processes to ensure we meet our legal obligations, including reporting, payments, and audits
  • Own functional business strategies as well as local market strategies, and be responsible for monitoring, correcting and executing business processes
  • Identify business priorities such as growth opportunities or operational weaknesses and help drive the team’s strategy and improve or innovate processes
  • Develop analytical frameworks to support the company in business decision-making
  • Build, maintain, communicate and present detailed reporting
  • Present models, findings and insights to senior management to drive business decisions
  • Collaborate with local and other Central Operations teams, as well as policy, legal, marketing, product, and other functions, to ensure that insights inform broader critical initiatives
  • This role demands strong stakeholder and project management skills, as well as the ability to both plan and execute projects of varying time horizons and scope with minimal guidance
Basic Qualifications
  • Bachelor's degree required
  • At least 2 years of proven experience
  • Data-first problem solver with excellent Excel/data management and some SQL experience
Preferred Qualifications
  • 2-4 years of demonstrated experience in regulatory compliance, risk management, or audit management
  • Experience in strategy, consulting, business intelligence, or related experience is a plus
  • High-growth operations, tech, or startup experience is strongly preferred
  • Advanced SQL knowledge
  • Outstanding communication and organization skills
  • Clear communicator
  • Strong, demonstrated leadership capabilities
  • Self-motivated works well independently, and possesses strong organization and time management skills
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.For Chicago, IL-based roles: The base salary range for this role is $88,000 per year - $98,000 per year.You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.