Senior Training, Quality and Content Supervisor
Uber
People & HR, Operations, Quality Assurance
Taguig, Metro Manila, Philippines
Posted on Friday, March 31, 2023
#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
About The TeamThe APAC COE team believes in a #GoGetIt approach. Our successes are attributed to our people who are relentless to help others in any way we can. We handle critical concerns from safety to escalations, and make sure that the resolution matters to the customer - making each member an eventual promoter of Uber. The right time is always “now” when joining Uber and the COE; it has always been moving towards greater heights as we support a lot of markets - allowing you to learn every single day.
About The RoleUber technology has revolutionized the way people move. Now, we’re doing the same for the Freight Industry. With clear, upfront pricing and unrivaled visibility, partners will always have the information needed to make the right business decisions. We’re taking logistics in a new direction. With leading technology, greater transparency, and more opportunities, both shippers and carriers win. Our streamlined workflow and 24/7 support keep businesses rolling, quickly, and efficiently. This is why we are hiring more people to be part of our Uber Freight team.
Your Impact In Role
- Assist in crafting the strategic direction for Uber Freight's Learning, Quality, and Content Programs. Implement administrative tasks for Quality, L&D, and Content
- Coach and develop specialists. Engage in business reviews with key partners and lead special projects.
- Help automate tools for learning, Quality, and Content. Build new Learning, Quality, and Content audit forms
- Schedule and facilitate QA talks, generate QA Reports, and lead alignment sessions. Handle quality audits and QA dispute.
- Proven experience in quality, training, and development.
- Strong communication, time management, teamwork, collaboration, and prioritization skills
- People management, stakeholder management, and project management experience
- Some learning design or graphic design experience
- Personal health and wellbeing - HMO coverage for you and your eligible dependents. You will also receive a monthly wellbeing allowance to use throughout the year across a range of items including; gym / fitness memberships, mindfulness apps, fitness equipment, and more.
- Family comes first, and our paid parental leave (18 weeks full pay) is accessible for all new parents from day 1 (with no tenure requirement).
- When you are in the office, we have an outstanding range of facilities accessible for all Uber employees. Our dedicated facilities teams host regular events and opportunities to connect, as well as arranging the food program; catered lunch and you’ll find our kitchens fully stocked with a variety of healthy (& not so healthy) snacks & drinks.
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