Korean Content Specialist III
Taguig, Metro Manila, Philippines
Posted on Friday, March 31, 2023
#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. About The TeamThe APAC COE team believes in a #GoGetIt approach. Our successes are attributed to our people who are relentless to help others in any way we can. We handle critical concerns from safety to escalations, and make sure that the resolution matters to the customer - making each member an eventual promoter of Uber. The right time is always “now” when joining Uber and the COE; it has always been moving towards greater heights as we support a lot of markets - allowing you to learn every single day. About The RoleAs a Content Specialist, you will work alongside our Community Operations team in Korea to craft and handle content production for customers and our support team. You will manage a diverse set of copywriting requests and content updates under tight timeframes, working closely with various business partners in Uber/ UT. You will have an opportunity to strongly influence customer sentiment during moments that matter by deciding what we will say to them, and in what kind of way. Your Impact In RoleDevelop proven content strategies: Establish strategic approaches to improve In-app and web-based Help Center for riders, and drivers in Korea; internal Support Knowledge Base articles and flows for customer support representatives.Make it easy for readers to find content: Develop a structure/framework of support content to improve the discoverability of our content and help our readers find the answers in the right place at the right time.Evolve our existing support materials constantly: Lead content programs to ensure our support content is simple yet comprehensive enough. The right answer will satisfy our customers’ needs and is 100% up to date.Lead content production to deliver high-quality content efficiently: Partner with content writers to build content for customers and UT’s customer support representatives in the form of internal blogs, FAQ web pages, and app articles. Contribute by helping to set the right tone and manner for the content. The Experience You’ll Bring
- Strong communication skills in Korean and English (written and verbal).
- Content writing experience in a constantly evolving business environment.
- Ability to link operation insights in a numerical way to think critically about how to build content for readers.
- Confidence to lead end-to-end content production improvement, projects execution, including liaising with cross-functional teams.
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