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Innovation Endeavors
Innovation Endeavors

Senior Merchant Operations Manager, New Verticals



Tokyo, Japan
Posted on Saturday, April 15, 2023
We take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organization with a perspective only you can offer. Uber provides an equal opportunity to encourages all employees to share their thoughts.

About The Team

New Verticals is a startup within Uber, a team focussed on growth, but with the support and leverage of Uber’s large global ridesharing and delivery businesses. It is the delivery of everything that isn’t restaurant food - think groceries, essentials, alcohol, pharmaceuticals, beauty, and more… You’ll be part of a fast moving team who believes #GreatMindsDon'tThinkAlike, we are focused on solving real world challenges, working closely across different departments and regions.

About The Role

Uber is redefining the future of grocery & retail, building a marketplace for on-demand delivery of all local commerce.

As Senior Operations Manager, you will work with peers and leaders across Integrations, Sales, Strategy, Product, Complicance, Legal, and Operations to manage and improve data quality and performance through projects and task management. You must be a multi-tasker excited about optimizing critical metrics, item availability, content, search, pricing, and problem-solving to offer our customers the best possible experience.

Your Impact in Role

  • Work directly with the Sales, Product, and Merchant Ops to ensure the platform performs smoothly.
  • Supervise important metrics, detect root causes of issues that affect them, and devise & execute solutions
  • Attend meetings and coordinate with project stakeholders, including external customers
  • Act as the team representative.
  • Lead, manage and execute projects with cross-functional teams. e.g.
    • Identify potential areas of improvement
    • Propose a plan for improvement
    • Coordinate with other internal teams
    • Collaborate with merchant teams (both commercial and technical)
    • Implement process improvements
    • Train team members in new processes
    • Supervise project progress
    • Track and document results
    • Work with third-party entities as needed
The Experience You'll Bring

  • Strong business experience executing scaled operations, strategy, or project/program management
  • Prior working experience within e-commerce preferred
  • Strong written and verbal communication skills in both Japanese and English
  • Problem-solving approach: the ability to identify problems, determine the correct analysis to assess them, and execute solutions.
  • Leadership skills: involve everyone needed to implement action plans. Strong stakeholder management is a must in this role.
  • Organizational skills: divide projects into small chronological tasks, follow up, and follow through.
  • Multitasking: leading more than one project at the same time
  • Good business and analytical logic; foresee the impact of projects in different areas.
  • Understanding the context and impact of a project and being able to set priorities
  • Comfortable with ambiguity, evolving priorities, and an ability to operate autonomously

What's in it for You?

Uber's culture and values are at the core of everything we do, so that our employees can better understand who we are and what it's like to work at Uber today.

We pride ourselves on the amazing team we've built. The driver behind all of our growth, our bold and innovative brand, and the impactful technology we bring to life is the people that make Uber, #OneUber.

Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and wellbeing. These benefits have been designed with #OneUber in mind, supporting the whole you and the way that you work best.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.