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Green Light Hub Expert, Aubervillers - Uber

Uber

Uber

Île-de-France, France
Posted on Friday, April 21, 2023
About The RoleWe’re looking to grow our support team at our Greenlight location in Aubervilliers, France.Uber Experts are the face of Uber to thousands of our driver-partners, and we’re looking for people with excellent communication and problem-solving skills who operate with a customer-first mentality. In this role, you’ll be expected to share the economic opportunity to new driver-partners, help onboard new driver-partners, provide exceptional support to our existing driver-partners, and quickly adapt in an ever-growing business.This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up! What You'll Do
  • Deliver 5-star, in-person support to our driver-partners
  • Walk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform
  • Deliver high quality presentations to new and existing partner-drivers!
  • Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment)
  • Own personal metrics for customer support and performance
  • Promote the Uber brand and get driver-partners excited to be on the road
  • Be an expert on Uber policies, procedures, and programs that affect driver-partners
What You'll Need
  • Fluency in both French and English language
  • You have some combination of retail, sales, client-facing, and/or customer service experience
  • You’re comfortable learning and adapting to new technology
  • You’re an outstanding communicator, with the ability to interact and connect with many types of personalities
  • You are willing and enthusiastic about selling our product to potential driver-partners
  • You’re a patient teacher and have a passion for empowering others
  • You’re able to quickly and efficiently problem-solve and troubleshoot - if you don’t know the answer, you know where to look and who to ask
  • You’re self-motivated and able to operate independently with minimal oversight
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.