About The RoleUber Shuttle is an everyday commute product that is safe, reliable and affordable. With just a few taps and a short walk, Uber Shuttle makes it easy for riders to book a guaranteed seat on a commuter shuttle bus from a selection of fixed routes and pick-up station!. We currently operate across MEA and LATAM with this product in a B2C and B2B capacity.We have been working hard to bring the Uber Shuttle magic to the US and Canada with a planned launch this year. Now we are looking to expand the US based team to make this happen! This team will be targeting the B2B space to help companies solve the return to office challenge and to provide riders with an easy, reliable and safe way to get to work. This is an opportunity to be a part of a startup within an established company and to help shape this team and this product offering for the US and Canadian markets.This role is based in Washington, DC and reports directly into the lead for Uber Shuttle in the US. The Manager, Operations will be responsible for driving the launch and growth of our Uber Shuttle network and customers and will help build the foundational capabilities for scaling the network to multiple cities and other customers in the future. This role requires a mix of strong business and analytical acumen to drive network expansion and efficiency. Attention to detail, problem solving, and organizational skills are a must. As a part of this role you will be working on solutions to prove the product market fit for Uber Shuttle prospects and customers in the US & Canada. This role is best suited for people who are comfortable working on unstructured early stage problems. What You'll Do

• Strategy: Use market research, competitive intelligence and customer insights to Identify potential opportunities to improve existing customer networks and launch new programs
• Program / Project Management:
• Plan the customer offering parameters - frequency, departure times, pricing and network leveraging customer data and Uber’s proprietary tools
• Collaborate with cross functional, growth and supply teams to ensure the seamless launch of new customers, routes, departures, etc.
• Monitor key network metrics and use them to inform decisions to improve the offering for the customers and utilization of the network
• Help prepare dashboards and analyses that will be used for leadership reporting on the market and customers
• Scale: Find opportunities to optimize, streamline or automate processes to improve the scalability of network growth, customer acquisition and expansion
• Drive Product Market Fit: Identify solutions to improve the product market fit and work with the Uber Shuttle central operations team and product teams to drive improvements
• Analyze data: Keep tabs on the metrics and dive into the network, rider & driver metrics to validate your hypothesis and make data driven decisions
• Be an owner: We’re building a business and there’s a lot that we don’t know. You will need to be a self starter who doesn’t get discouraged when facing challenges and who takes initiative to ensure we move the business forward

Basic Qualifications

• 2+ years of Operations experience in data driven decision making in the tech industry or in consulting
• Strong business and operational knowledge as well as critical problem solving skills
• Proven ability to lead cross functional initiatives at a similar fast paced organization
• Must know how to effectively use SQL to research, study and answer real world questions
• Proactive and creative solutions driven approach, with a ‘get it done’ attitude
• Strong attention to detail and organizational skills
• Proficiency in Excel with the ability to help visualize data for customer and internal presentations

Preferred Qualifications

• Customer facing experience
• Salesforce knowledge and experience
• Startup experience
• Has worked with a team that has international teammates

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.For Washington, DC-based roles: The base salary range for this role is $98,000 per year - $109,000 per year.You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.