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Junior Key Account Manager

Uber

Uber

Sales & Business Development
Madrid, Spain
Posted on Saturday, May 6, 2023
The Junior Key Account Manager role is a unique opportunity to have a direct impact on your country through the growth and optimization of the driver population on Uber’s platform. This role calls for a combination of savvy analytics, strategic thinking, strong execution and the interpersonal ability to work alongside a team of Operations Managers.The Junior Key Account Manager will help the Local Operations team to design and execute strategies to acquire and retain supply partners, and will works with strategic partner accounts to grow their business. To do so, the candidate will need to develop robust and streamlined processes to attract, convert, engage and retain partner-drivers facing a multitude of complex needs and bottlenecks. This requires a commitment to operational excellence, a deep understanding of partner lifecycle and economics, out-of-the-box thinking to drive high quality growth strategies and a customer centric approach to implement high impact initiatives that will develop partner-driver engagement. This role also calls for highly adaptable profiles that are keen to take on different issues and will demonstrate ability to push new initiatives, positively challenge the existing and make the role what they want it to be. What You'll Do
  • Operations: Define, execute, monitor, and expand the current value proposition and incentives for the Driver population
  • Analytics. Use data to understand marketplace dynamics, driver behavior or areas for improvement and help our partners to optimize their business.
  • Partner Relations. Source and manage key partner relationships, identify & take on problem areas for partners, and continuously improve the experience on the Uber platform.
  • Develop & Optimize Processes. Take big picture ideas and break them into concrete steps.
  • Speed, resourcefulness, and go getter attitude - Uber is committed to constant improvement. You’re excited to help create a product with value.
What You'll Need
  • Experience of supply operations, business development / b2b sales / account management / strategy work in a large business, or of growing a startup.
  • Passion / interest in sales / business development / operations
  • An interest in negotiation and relationship building skills
  • Data-driven decision mentality and sound business judgment through strong analytical thinking. A background in Social Sciences / Engineering will be an asset.
  • High adaptability to change and ability to complete quickly.
  • Speed, resourcefulness, and go getter attitude - Uber is committed to constant improvement. You’re excited to help create a product with value.
  • Curious and eager to learn - you are interested in all things and can build up skills and knowledge very fast to become a recognized subject matter expert amongst your peers
  • High Emotional IQ – you take care of partners, influencers with no problem.
  • Flexible and forward thinking - we need someone sharp and eager to play with different models to help us scale.
  • Self-starter and doer. Everywhere you go, you can't help but mobilize people, build things, resolve problems, get into the details, go above and beyond.
  • Fluent in Spanish and English
  • A willingness to spend core days (Tuesday, Wednesday and Thursday) in the Madrid Office, where most of our Team and Partners are.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.