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Innovation Endeavors

Customer Support Specialist - German speaker



Customer Service
Porto, Portugal
Posted on Tuesday, May 16, 2023
#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. About The TeamCommunity Operations is the heart and soul of our #buildwithheart approach at Uber. It deals with Uber’s matters between our customers, earners and partners at the enormous scale in which we operate. It is essentially the workhorse that helps operationalise every new and existing product and idea that Uber creates - it truly is an organisation that touches every part of the Uber business!As a Customer Support Specialist, you will take ownership of requests across all our critical and advanced lines of business, challenging yourself to solve the most complicated and interesting problems our users face. You will create advocates out of even the most frustrated users, and you’re always looking for outstanding and exciting ways to improve their experience. Your Impact In Role
  • Provide a world-class customer service experience to Uber users
  • Practice empathy to frustrated users and turn their negative experiences into positive ones
  • Collaborate closely with other team members as we resolve business-critical issues and make difficult decisions that impact our local operations
  • Assist in projects that aim to improve the quality of support we provide all users of Uber
The Experience You’ll Bring
  • Strong customer support and communication skills (written & verbal)
  • Fluency in German and strong command of English language
  • Passion for delivering great customer experiences with an ability to identify customer needs and provide appropriate solutions
  • Confidence in speaking - you will be the voice of Uber
  • Ability to break down complex problems, offer well thought-out recommendations and push problems to resolution
Additional Details
  • Shift based, totaling 40 hours per week
  • Weekends, holidays and 8am - 5pm / 1pm-10pm shifts are required sometimes.
  • This role is in-office and exclusive to our Lisbon site
  • Visa Sponsorship is not available
What's in it for you?Uber's culture and values are at the core of everything we do, so that our employees can better understand who we are and what it’s like to work at Uber today. We pride ourselves on the amazing team we’ve built. The driver behind all of our growth, our bold and disruptive brand, and the game changing technology we bring to life is the people that make Uber, #OneUber.Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and wellbeing. These benefits have been crafted with #OneUber in mind, supporting the whole you and the way that you work best. Unsure if this role is the right fit for you?We encourage you to review the details of the job role and imagine how you can impact not only our organization but the world using your unique talents. We reimagine the way the world moves for the better. Even if you do not fit all of the criteria for the role, we welcome you to apply to explore opportunities within Uber.Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.