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Fleet Account Manager, Uber Eats - Germany

Uber

Uber

Sales & Business Development
Germany
Posted on Sunday, August 20, 2023
Whether it’s a sandwich, a burrito, or groceries, the Uber Eats team builds technology to connect people with what they want, when and where they want it. Our Sales and Sales Operations teams are on the frontline introducing restaurant partners to Uber Eats and partnering with restaurants to grow our businesses together. About The RoleWe are seeking a sharp, personable, highly-organized Fleet Partner Account Manager to support our Operations team as we continue to grow our presence in Germany!If you believe that you enjoy working in an environment wherein “great minds do not think alike” and can “see the forest and the trees” and above all passionate about the food industry, this is an outstanding opportunity. What You'll Do
  • Build and lead, from the ground up, Uber’s engagement and retention strategy for fleet partnerships across Germany
  • Support the Uber Eats Germany team through courier process improvement and logistics on country-wide projects
  • Work hand-in-hand with senior Territory managers to drive business growth and efficiency by drawing on all available data, insights and tools
  • Partner with key internal stakeholders (e.g. policy, communications, product, engineering, operations, legal, etc.).
  • Optimize processes on different sides of the marketplace. You will help design processes to operationalize and optimize our courier's acquisition and engagement.
  • Execute growth initiatives across your territory and work on an expansion to new cities. Supervise operational metrics and perform analysis on abnormalities. Maintain marketplace health for solid customer experience.
  • Respond to support issues both in-person and over email/phone promptly
What You'll Need
  • Outstanding organizational skills - organizing and planning are your jam
  • Startup (all-hands-on-deck) approach
  • A willingness to be "on the ground" working with our couriers
  • Strong attention to detail - the little stuff doesn't get past you!
  • Strong communication skills and ability to interact with internal and external partners
  • Sales or customer support experience is a plus
  • Hard-working, driven, and ambitious, deeply committed to making a success in Germany
  • Language – Excellent spoken and written English, mandatory German proficieny
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.