As a Senior Product Manager on Delivery Experience for Uber Direct, you will be building one of Uber’s fastest growing independent lines of business that provides small to large enterprise businesses around the world with access to Uber’s best in class logistics network so they can offer on-demand local delivery to their customers.

You will be responsible for everything required to ensure every delivery is completely flawlessly and on-time including ensuring the right level of courier supply to managing delivery reliability and building unique features, such as delivery insurance. You will work with a broad set of cross-functional stakeholders across business development, sales, operations, data science, design, engineering and more.

What You Will Do

The Uber Direct world is vast and we are only just getting started. This is a representative sampling of the areas you might be tackling on the team:

• Ensure that Uber has the courier supply and capabilities to support all the complex trip types that businesses may require Uber to provide delivery for. This will include deliveries for pharmacy orders, large grocery orders and retail orders and require new offers such as delivery insurance, handling requirements, delivery windows
• Build Uber Direct to be the most reliable logistics network available; this will include not only ensuring that every delivery is completed but also that it’s completed on time and without any issues (e.g., wrong package, damaged package)
• Enable that Uber Direct can operate globally including factoring in local nuances such as vehicle supply types, regulatory requirements and delivery distances in different cities and markets
• Build Uber Direct to be the most efficient and cost effective delivery solution by innovating on the Uber marketplace
  
  

Basic Qualifications

• Minimum 6+ years product management experience delivering successful and innovative products with your fingerprints all over them
• Technical savviness. Can manifest in different ways: a computer science undergraduate degree, hands-on software engineering experience, or experiences building complex software products side by side with engineers. Technical understanding must go from the highest abstractions down to the metal
• Attention to detail. The ability to obsess over every single part of the food-making process
• Customer obsession. The ability to take on complex product challenges and find elegant, simplifying solutions to avoid making them our users and partner’s problems
• Finger-tippiness with data. You find a way to get the data you need and whip it into an insightful story with no help. You know how to leverage this data to make decisions without getting stuck in analysis paralysis
• A “Driver” mindset. You are biased toward action, a great collaborator, a master disambiguator/simplifier, and constantly pushing toward clarity and delivery
• Grittiness. You never hesitate to roll up your sleeves and tackle something hands-on
• A high bar across the board — from your own contributions to the people you work with, to the products you work on
• A true passion for Uber’s mission, our products, and the company’s hybrid technology/operations nature
• A never-ending desire to grow and learn.
• Fluent English
  
  

Bonus Points For

• Experience building products from 0-1
• Strong marketplace experience
• Strong analytical and experimentation background
• Owning and leading strategy for line of business
  
  

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have a curiosity, passion and collaborative spirit, work with us, and let’s move the world forward, together. Uber is proud to be an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.