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Innovation Endeavors

Claims Advocate



Phoenix, AZ, USA
Posted on Thursday, August 31, 2023
Safety & Insurance at Uber is dedicated to keeping people safe on the road. The Safety & Insurance team sits at the core of Uber’s business. We’re working to redefine what safety on the road means on a global scale. On the Insurance team, we anticipate and minimize risks. We're ready to respond should things go wrong for riders, drivers, and the company.

About The Role

Uber is a technology company that is changing the way the world thinks about transportation. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities safer, smarter, and more connected.

As a US Claims Advocate, you will investigate, manage, and submit claims for compensation that occur throughout the region in connection with the Uber app. You will also work in collaboration with our third-party insurance partners with a focus on timely routing and escalation of claims. As a subject matter expert, you will assist with more complex inquiries while mentoring fellow associates on the team.

The available shift for this role is from Thursday - Monday. Uber embraces a hybrid work model, which allows employees to alternate between three days in the office one week and two days in the office the following week. This approach promotes a balanced and productive work environment that accommodates both individual preferences and organizational needs. Are you ready to Uber On?!

What You'll Do

  • Investigate and submit new claims to insurance carriers by reviewing first reports of loss and supporting materials to accurately identify insurance exposure and determine applicable insurance policy
  • Demonstrate critical thinking while adhering to Uber established claims processes.
  • Apply existing knowledge to assist with higher complexity claims and insurance inquiries
  • Accurately respond to inquiries received from carriers and other third parties
  • Demonstrates customer obsession and solid understanding of Uber’s insurance policies when communicating with all partners
  • Utilize strong written/verbal communication skills

Basic Qualifications

  • High School Degree or equivalent
  • Knowledge of US auto claims coverages
  • 2+ years of auto claims management experience OR 1+ year bodily injury adjusting experience

Preferred Qualifications

  • Bachelor’s Degree preferred
  • Claims designation obtained or in progress a plus
  • Experience with bodily injury claims handling experience with a major insurance carrier
  • Strong proficiency with various computer operating systems
  • Advanced written and verbal communication skills
  • Extraordinary attention to detail
  • Ability to maintain quality in a fast-paced, high volume environment
  • High degree of adaptability to meet changing business needs
  • Proficient in multitasking through various technology platforms
  • Compromises when necessary in order to help the team achieve goals
  • Ability to mentor members of the Claims team and serve as an insurance and claims subject matter expert
  • Demonstrated ability to enhance business process in the claims environment with a high degree of complexity

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

For Phoenix, AZ-based roles: The base salary range for this role is $59,000 per year - $65,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.