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Innovation Endeavors

Senior Strategic Project Manager, Uber Direct



Tokyo, Japan
Posted on Monday, September 4, 2023
#Greatmindsdontthinkalike Thank you for your interest in a job opportunity at Uber Japan! We take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organization with a perspective only you can offer. Uber provides an equal opportunity to encourages all employees to share their thoughts. About The TeamUber Direct is a newly launched 'Delivery as a Service' product that allows merchants to leverage Uber Eats' vast network of delivery partners to fulfill last-mile-delivery service for orders on their own app and websites. Uber Direct has the potential to be our next multi-billion dollar business and is a meaningful requirement for our existing marketplace partners! About RoleAs a Senior Strategic Project Manager, you will help us seamlessly onboard new merchants to our Direct platform. You will lead cross-functional internal teams to deliver on-time merchant launches. You will also be the main point-of-contact for enterprise merchants during their onboarding journey and help guide them through the process. As Uber Direct is a new business, you will be responsible for creating scalable processes that can be repeated for all types of clients. Your Responsibiltiy Will Include
  • Lead complex, large-scale merchant technical integration projects; collaborate across business and technical stakeholders to achieve on-time, seamless merchant launches
  • Create longer-term scalable processes for early clients that can be replicated over time; identify and implement opportunities to automation and process improvement
  • Serve as the Uber point-of-contact key enterprise clients; manage merchant questions and offer consultative support as challenges arise
  • Collaborate internally to identify new product requirements or business processes needed for ongoing merchant integration success
Basic Requirements
  • Minimum 6 years experience leading complex projects, ideally in the Tech industry
  • Exceptional communication skills with all levels and across functions (including senior client stakeholders and internal technical resources)
  • A go-getter attitude; you’re willing to take a hands-on approach to get the job done and bias towards action
  • Highly collaborative; you know how to engage and mobilize multiple teams to drive execution towards shared goals
  • Business language fluency in English and Japanese
What's in it for you?Uber's culture and values are at the core of everything we do, so that our employees can better understand who we are and what it’s like to work at Uber today. We pride ourselves on the amazing team we’ve built. The driver behind all of our growth, our bold and disruptive brand, and the game changing technology we bring to life is the people that make Uber an inclusive, diverse & fully international workplace! #OneUberDoing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and wellbeing. These benefits have been designed with #DoTheRightThing in mind, supporting the whole you and the way that you work best. Not sure if this role is the right fit for you?We are always searching for top talents in the industry, therefore, please do not hesitate to explore other job opportunities HERE. We look forward to receiving your applications!Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.