About the Role!The candidate is responsible for identifying gaps in support and customer experience. How? By supervising task completion to maintain business flow; supervising support responses to ensure the accurate mechanics are followed; support is offered by providing resolution to the rider or driver's issue; dissatisfaction reasons are identified; and by identifying strengths and weaknesses of individual performers. About The TeamThe primary objective of this team is to do an investigation in the risk domain pertaining to Compliance or Fraud and make decisions. The team also works to generate insights and feedback on improving process efficiency or dollar saving. What You Will Do

• Work on the following four factors: relevance, responsiveness, privilege, and confidentiality.
• Provide accurate, valid and complete information by using the right methods/tools.
• Independent decision making & ready to work in an ambitious and target based environment.
• Able to multitask and meet the responsibilities for the day by achievement of targets on a monthly basis.
• Able to suggest and make recommendations for process improvements/changes.

Basic Qualifications

• Clear communication: You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate useful insights.
• Exploration: The ability to self-serve, investigate and get the data we require will make you much more effective in this role. Self-starter demeanor is a must!
• Attention to detail with swift execution: We need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength.
• Problem Solving: Strong problem-solving skills, Excel skills, and ability to make independent decisions.

Preferred Experience And Skills

• A bachelor's degree from any field is preferred
• Work experience in customer-centric industries is preferred
• Extensive experience dealing with different markets (countries) and having a good understanding of cultural differences is preferred

About UberAt Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward together.Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward together.Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.