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Innovation Endeavors

Operations Coordinator



Administration, Operations
Zagreb, Croatia
Posted on Thursday, September 7, 2023

Adecco is a world leader in providing HR services. For our client, Uber, we are looking for an:

Operations Coordinator

Location: Zagreb, Croatia

About the Role

The Operations Coordinator role is a unique opportunity to have a direct impact on Uber’s operations in Croatia through the development and operationalizing of strategic initiatives.

You will interact with various external partners and closely work with a wide range of internal functions such as Regional Operations, Policy, Community Operations, Legal, and Product.

This role calls for creative problem-solving, analytics, strategic thinking, strong execution, and interpersonal ability. A person in this role is comfortable in an "all hands on deck" environment, loves solving problems, and is able to thrive in a startup culture.

What You’ll Do

● Be a hustling multi-tasker, supporting the Local Operations manager on a variety of tasks. These include solving complex business problems, city launches, monitoring competitive environment & more

● Collect, analyze, and report performance data. Implement analysis that will deliver practical insights

● Facilitate cross-functional collaboration with Tax, Legal, Product, and Regional Teams to deliver the best possible results for projects

● You will deep dive into the experience of both drivers and riders, develop and execute projects to bring out best practices, and help grow Uber in Croatia

● Consolidate results into action plans. These include tracking the performance of fleet partners, enhancing the service quality of individual fleet partners, and analyzing cost-effectiveness of our operations

● May include other activities such as working on business development, creation of locally relevant CRM copies, and testing of new products and features

What You’ll Need

● Minimum 1-2 years relevant experience in a fast-growing environment with experience in operations, analytics, and project management

● Solid analytical ability, turning insights into strategies, and driving executions in a scalable and efficient way

● Strong communication skills both in writing and speaking

● Proficiency in Croatian and English

● Knowledge of and interest in the Croatian mobility space and can do attitude

● Ability and willingness to learn and develop

● Microsoft Excel or Gsheets knowledge is strongly preferred, SQL knowledge is nice to have

Uber welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Note: Please mind that only the candidates selected for further consideration will be contacted and notified about the selection process Adecco Hrvatska d.o.o. is licensed by the Ministry of Economy, Labor and Entrepreneurship for executing mediation services in employment No. UP/I-102-02/20-03/13 since 13.02.2020.