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Innovation Endeavors

Lead Product Manager, Uber Direct B2B Partner Experience



New York, NY, USA
Posted on Thursday, September 7, 2023
About The RoleAs the Head of Uber Direct B2B Partner Growth & Experience, you will be responsible for the product strategy, product growth, and end-to-end product experience for our B2B business customers. You will operate as the key decision maker to set the growth strategy for acquiring all business customers of all sizes globally including a best-in-class developer product for our coordinated customers. You will also build a flawless and fabulous experience for all the crucial team members who get along with our product daily including pricing, billing, delivery management, account management, support and more.Uber Direct currently sits at the intersection of many teams at Uber. The role will also be cross-cutting across all sides of the Uber marketplace (merchant, courier, marketplace, and the end customer, whether business or consumer). You will work closely with technical, as well as non-technical collaborators across the globe, coordinating with business development, sales, operations, data science, design, engineering, and other teammates to set the team’s roadmap and complete it. What The Candidate Will DoThe Uber Direct world is vast, and we are only just getting started. This is a representative sampling of the areas you might be tackling on the team:
  • Empower any business from a small business to the largest global enterprise businesses to sign-up and onboard onto Uber Direct as frictionlessly as possible
  • Build an outstanding developer platform to enable seamless Direct integration solutions for platforms of all types including B2B aggregators or middleware players, e-commerce platforms like Shopify or Square, C2C marketplaces such as Facebook Marketplace
  • Empower any business build and manage Uber Direct trips in any country Uber operates in across the world
  • Build a fabulous and seamless end-to-end product experience post-onboarding including delivery management, pricing, billing, account management, support and more
  • Create a sustainable and differentiated end customer offering that Uber Direct a ubiquitous product anyone can access when shopping on their favorite sites
Basic Qualifications
  • Minimum 8+ years of product experience delivering successful and innovative products with your fingerprints all over them
  • Minimum 4+ years of B2B product experience including sign-up onboarding, integrations, developer platform, complex entity structures and architecture
  • Technical savviness. Can manifest in different ways: a computer science undergraduate degree, hands-on software engineering experience, or experiences building sophisticated software products side by side with engineers. Technical understanding to go from the highest abstractions down to the metal
  • Attention to detail. The ability to obsess over every single part of the delivery process, anywhere in the world
  • Customer obsession. The ability to take on complex product challenges and find elegant, simplifying solutions, so they don’t become our users problems
  • Finger-tippiness with data. You find a way to get the data you need and whip it into an insightful story with no help. You know how to demonstrate this data to make decisions without getting stuck in analysis paralysis
  • A high bar across the board -- from your own contributions to the people you work with, to the products you work on
  • A true passion for Uber's mission, our products, and the company's hybrid technology/operations nature
  • A never-ending desire to grow and learn
Preferred Qualifications
  • Experience building products from 0-1
  • Owning and leading strategy for lines of business
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.For New York, NY-based roles: The base salary range for this role is $203,000 per year - $225,500 per year.For San Francisco, CA-based roles: The base salary range for this role is $203,000 per year - $225,500 per year.For Seattle, WA-based roles: The base salary range for this role is $203,000 per year - $225,500 per year.For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.