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Innovation Endeavors

Lead Product Manager - Uber Connect - Consumer Growth



Product, Sales & Business Development
San Francisco, CA, USA
Posted on Friday, September 8, 2023
About The RoleAs a Consumer Growth Lead Product Manager for Uber Connect, you will help build Uber’s fastest-growing independent lines of business: “on-demand delivery” that provides consumers and businesses around the world with access to Uber’s best-in-class logistics network. With our product, Uber enables consumers to use the Uber app to get their dry cleaning dropped up and their returns completed in-store or sent via UPS. Uber enables businesses – from small businesses to large enterprises – to use the service to deliver everything from salads and groceries to iPhones and personal care items to their customers in as fast as 30 mins!As the Consumer Growth lead, you will lead the overall strategy for our consumer offering enabling them to get easy access to a flawless service that saves them time and offers them convenience. In this role, you will be working with a broad set of cross-functional partners across operations, data science, design, engineering, marketing, and more. What You''ll DoThe Uber Direct world is vast, and we are only just getting started! This is a representative sampling of the areas you might be tackling on the team:
  • Deeply understanding customer needs globally and defining a long-term vision for how Uber will help make their lives easier
  • Developing hypotheses for customer and uses cases and rapidly iterating through hypotheses to find product market fit for various use cases quickly
  • Putting together a comprehensive understanding of the customer base, sources of user acquisition, and funnel conversion including repeat usage and churn and identifying the biggest opportunities to form a cohesive strategy
  • Identifying the core challenges among existing Uber users that have prevented them from using this product and crafting experiences to help overcome them
  • Identifying top-of-funnel strategies to attract new users to Uber for this offering
  • Engaging all growth tactics from in/out of app communication, promotions, marketing, upselling/cross-selling to grow this business 10X, then 100X
  • Growing our offering to more markets including assessing product market fit
  • Crafting a balanced and differentiated offering that makes Uber the ubiquitous product for all consumer convenience needs
Basic Qualifications
  • Minimum 6 years experience delivering successful and innovative products with your fingerprints all over them
  • Consumer growth experience. You would have directly worked on growing usage and engagement of a tech consumer product, ideally within a marketplace business. You are familiar with consumer funnel analysis, experiment design, marketing tech, CRM, and conversion tactics
  • Technical savviness. Can manifest in different ways: a computer science undergraduate degree, hands-on software engineering experience, or experiences building complex software products side by side with engineers. Technical understanding must go from the highest abstractions down to the metal
  • Attention to detail. The ability to obsess over every single part of the experience
  • Customer obsession. The ability to take on complex product challenges and find elegant, simplifying solutions to avoid making them our user''s and partner’s problems
  • Finger-tippiness with data. You find a way to get the data you need and whip it into an insightful story with no help. You know how to maximise this data to make decisions without getting stuck in analysis paralysis
  • A “Driver” mentality. You are biased toward action, a great collaborator, a master disambiguator/simplifier, and constantly pushing toward clarity and delivery
  • Grittiness. You never hesitate to roll up your sleeves and tackle something hands-on
  • A high bar across the board — from your own contributions to the people you work with to the products you work on
  • A true passion for Uber’s mission, our products, and the company’s hybrid technology/operations nature
  • A never-ending desire to grow and learn
Preferred Qualifications
  • People management experience
  • Experience building products from 0 to 1
  • Owning and leading strategy for a line of business
For New York, NY-based roles: The base salary range for this role is $203,000 per year - $225,500 per year.For San Francisco, CA-based roles: The base salary range for this role is $203,000 per year - $225,500 per year.For Seattle, WA-based roles: The base salary range for this role is $203,000 per year - $225,500 per year.For all US locations, you will be eligible to participate in Uber''s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.