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New Verticals Strategy and Operations Manager - Johannesburg, South Africa

Uber

Uber

Operations
Johannesburg, South Africa
Posted on Wednesday, September 13, 2023
About The RoleWe are growing our Grocery & New Verticals business in South Africa!This role will drive the development of critical insights, crafting strategies, and scaling the most impactful and innovative business initiatives to build the Grocery & New Verticals business. You will work closely with cross-functional counterparts to lead high impact initiatives while offering ownership and autonomy over your work. This role requires a strong desire to learn and willingness to roll up your sleeves to take on complex business challenges that Uber has never faced before. What You'll Do
  • Experiment and scale with initiatives to improve business operations and profitability
  • Operations Management: collaborate with account management teams, sales, product and other teams to identify process inefficiencies, build solutions, and drive operational efficiencies
  • Process Improvements: Create new processes that enable us to launch & grow new partnerships and also provide best-in-class merchant experience
  • Project Management: Identify, plan, and execute projects and root cause analyses to improve our existing processes for account management and customer programs
  • Data analysis: Design, execute and automate processes to run and optimize the business performance and reliability. You will autonomously build your own analyses and dashboards to measure your projects' successes
What You'll Need
  • 3+ years of professional work experience in a related field (consulting, operations, strategy, analytics, tech, investment banking)
  • Bachelor's degree in a relevant field
  • Strong collaboration and partner management skills - building deep, trust-based relationships with territory and cross functional teams
  • Unparalleled business judgment and critical thinking skills with the ability to use data to quickly develop strategies and make decisions
  • Experience working closely and communicating effectively with a diverse set of stakeholders in a constantly evolving, rapid growth environment with tight deadlines
  • Strong communication and presentation skills, including experience presenting data & insights to a sophisticated audience
  • Strong Excel/Google Sheets or SQL proficiency
  • Experience with quantitative data analysis, deep measurable insights, modelling, and sophisticated test plan design and analysis
  • Experience problem solving and proposing unique solutions to complex issues
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.