New Verticals Strategy and Operations Manager - Johannesburg, South Africa
Uber
Operations
Johannesburg, South Africa
Posted on Wednesday, September 13, 2023
About The RoleWe are growing our Grocery & New Verticals business in South Africa!This role will drive the development of critical insights, crafting strategies, and scaling the most impactful and innovative business initiatives to build the Grocery & New Verticals business. You will work closely with cross-functional counterparts to lead high impact initiatives while offering ownership and autonomy over your work. This role requires a strong desire to learn and willingness to roll up your sleeves to take on complex business challenges that Uber has never faced before.
What You'll Do
- Experiment and scale with initiatives to improve business operations and profitability
- Operations Management: collaborate with account management teams, sales, product and other teams to identify process inefficiencies, build solutions, and drive operational efficiencies
- Process Improvements: Create new processes that enable us to launch & grow new partnerships and also provide best-in-class merchant experience
- Project Management: Identify, plan, and execute projects and root cause analyses to improve our existing processes for account management and customer programs
- Data analysis: Design, execute and automate processes to run and optimize the business performance and reliability. You will autonomously build your own analyses and dashboards to measure your projects' successes
- 3+ years of professional work experience in a related field (consulting, operations, strategy, analytics, tech, investment banking)
- Bachelor's degree in a relevant field
- Strong collaboration and partner management skills - building deep, trust-based relationships with territory and cross functional teams
- Unparalleled business judgment and critical thinking skills with the ability to use data to quickly develop strategies and make decisions
- Experience working closely and communicating effectively with a diverse set of stakeholders in a constantly evolving, rapid growth environment with tight deadlines
- Strong communication and presentation skills, including experience presenting data & insights to a sophisticated audience
- Strong Excel/Google Sheets or SQL proficiency
- Experience with quantitative data analysis, deep measurable insights, modelling, and sophisticated test plan design and analysis
- Experience problem solving and proposing unique solutions to complex issues