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Innovation Endeavors
Innovation Endeavors

Senior Operations Manager (Courier) - Amsterdam



Amsterdam, Netherlands
Posted on Friday, September 15, 2023
About The RoleOur Operations teams work where Uber's technology meets the real world. We are the local eyes on the ground, own country-specific business outcomes and bridge our overall business strategy with local needs.The Senior Operations Manager will contribute to setting the vision, direction, and priorities for the cIty operations teams. The team's mission is to use data and operational levers to redesign and optimize the way we manage the operations in the Netherlands, improve decision making and impact business outcomes. You will be overseeing and working on projects that could span across an array of topics, ranging from courier acquisition, marketplace efficiency, reliability and performance management.What you will do
  • Work to continuously improve the city operations in the Netherlands
  • Project management and execution - Design, execute and project manage multiple projects from A-Z in a constantly changing, complex environment
  • Process Optimization - Identify gaps in current processes and establish best practices to increase the efficiency and reliability of city operations
  • Cross-functional collaboration and stakeholder management - Manage a complex set of stakeholders distributed across Local and Regional Operations Teams, Automation, Legal, Support, manage external partners and more
  • Minimum of 4-6 years of experience in general operations management, with a focus on program management, operational management, consulting or similar fields.
  • Strong project management skills - the ability to prioritize and successfully drive a project from beginning to end - no matter what
  • Data driven mentality with an eye for process improvement and operations optimization
  • Experience working closely and communicating effectively with a diverse set of stakeholders in a constantly evolving, rapid growth environment with tight deadlines
  • Strong Excel/Google Sheets
  • Proficiency in English is required
Bonus points
  • Adaptability and autonomy - you are adept at balancing priorities and projects in a continuously moving environment
  • Collected and calm under pressure - you have superb organizational and interpersonal skills, integrity, and great follow-through on tasks, and operate well under pressure and tight timeframes
  • Hands-on, creative solutions driven mentality with a ‘let’s get it done’ attitude
  • Open, curious and eager to learn - you are interested in all things and can build up skills and knowledge fast to become a recognized subject matter expert amongst your peers
  • SQL proficiency
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.