About The RoleThe Community Operations organization at Uber is responsible for delivering outstanding customer support to riders, drivers, eaters, and couriers. Document review is a critical step to ensure Uber’s platform safety and deliver a magnificent user experience. The Service Quality, Risk, and Compliance team will be responsible for conducting high-priority reviews to ensure compliance by examining documents and providing recommendations for process improvement. What You’ll Do

• Optimally implement all daily doc reviews ensuring sufficient day-to-day delivery for all assigned docs/tasks. Have a strong eye for detail when reviewing all Potential Breach Reports/docs ahead of submission and be reliable in completing follow-up actions.
• Assist with the ramp-up of new hires by providing training and mentoring while also providing refresher training for existing team members when needed
• Be actively involved in actioning process improvements by driving the promotion of change, working with cross-functional teams to improve our team's processes
• Be a knowledge guide in every area of your specialization to assist in critical issues and trends daily.
• Support with the pilot and process, and knowledge roll-out
• Overlook any ad-hoc audit requests being completed by the team, ensuring to flag any issues encountered and making sure the team is staying on track

What You’ll Need

• Fluent in French & English both reading and writing (mandatory)
• Experience working in a highly meticulous environment, demonstrating a high degree of diligence and accountability
• Exceptional, written and verbal communication skills
• Exceptional reading and interpretation ability, attention to detail
• Process-driven. You are interested in improving team processes, optimizing, and reducing waste on the team.
• Analytical. You can make sense of data sets to advise product or process decisions and become comfortable with queries and Google Sheets.
• A teammate. You are a great teammate and lead by example.
• Motivated. You understand the impact of the work completed on the team, and you are ready to invest your efforts in producing timely results.
• Passion for driving quality and process improvement. Confident presenting feedback and findings to partners
• Proficiency in productivity tools (email, calendar), Google Suite or Microsoft Suite (Excel, PowerPoint)

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.